What are the responsibilities and job description for the Front Desk Coordinator position at Bang Salon?
Summary:
The Salon Front Desk Coordinator is responsible for ensuring client and team engagement, supporting management and stylists with daily operations to achieve revenue and growth goals.
Specific Responsibilities:
- Must be approachable, smiling, greeting, and welcoming clients and team members in person, over the phone, and through email correspondence.
- Keeping the salon tidy and organized utilizing a daily checklist and hourly walk-throughs to acknowledge and address needs.
- Supporting stylists with folding laundry, sweeping floor, stocking products etc.
- Serving beverages to clients, hanging coats, answering questions, scheduling appointments, and processing transactions.
- Promote the beauty and fashion industry through personal appearance and grooming.
- Ability to confidently articulate and educate clients on salon services, products, policies, and promotions.
- Must be self-motivated, enjoy multi-tasking, be reliable and punctual.
- Ability to resolve issues and deescalate situations in a calm and professional manner
Financial Responsibilities:
Assist the salon in meeting and exceeding goals through the following:
- Encouraging every client to prebook their appointments
- Promptly assisting clients with scheduling, rescheduling, and booking issues
- Any concerns if not addressable are escalated to management in a timely manner
- Ensuring all retail items are stocked, shelves are clean, and displays maintained
- Assist salon in achieving retail sales goals by mentioning take home products to every client and/or reinforcing stylist’s recommendations
- Assist salon in achieving service goals by introducing add-on services when scheduling
Job Type: Part-time
Pay: $17.50 per hour
Expected hours: 20 – 28 per week
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- Evening shift
- Every weekend
Work Location: In person
Salary : $18
