Salon Front Desk Coordinator

Salon Front Desk Coordinator

Job Description and Expectations

Summary:

The Salon Front Desk Coordinator is responsible for ensuring client and team engagement, supporting management and stylists with daily operations to achieve revenue and growth goals.

Specific Responsibilities:

· Must be approachable, smiling, greeting, and welcoming clients and team members in person, over the phone, and through email correspondence.

· Keeping the salon tidy and organized utilizing a daily checklist and hourly walk-throughs to acknowledge and address needs.

· Supporting stylists with folding laundry, sweeping floor, stocking products etc.

· Serving beverages to clients, hanging coats, answering questions, scheduling appointments, and processing transactions.

· Promote the beauty and fashion industry through personal appearance and grooming.

· Ability to confidently articulate and educate clients on salon services, products, policies, and promotions.

· Must be self-motivated, enjoy multi-tasking, be reliable and punctual.

· Ability to resolve issues and deescalate situations in a calm and professional manner

Financial Responsibilities:

Assist the salon in meeting and exceeding goals through the following:

· Encouraging every client to prebook their appointments

· Promptly assisting clients with scheduling, rescheduling, and booking issues

· Any concerns if not addressable are escalated to management in a timely manner

· Ensuring all retail items are stocked, shelves are clean, and displays maintained

· Assist salon in achieving retail sales goals by mentioning take home products to every client and/or reinforcing stylist’s recommendations

· Assist salon in achieving service goals by introducing add-on services when scheduling

Job Type: Part-time

Pay: $17.50 per hour

Expected hours: 20 – 28 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18