What are the responsibilities and job description for the Branch Manager position at Bangor Savings Bank?
WHAT YOU’LL DO : Lead a team seeking to provide the world’s best customer experience. Help customers and achieve sales goals by identifying financial needs and by offering appropriate services. Develop expertise in consumer and business lending to expand relationships, serving as a trusted advisor. Coach team members and oversee operations.
WHAT WE’LL DO : Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise : To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper.
RESPONSIBILITIES : Exhibit Core Values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community.
Provide Leadership : Foster a positive, team-oriented environment where employees can’t imagine working anyplace else
- Lead the sales and sales-coaching process to achieve individual and team goals
- Invest in the community through civic engagement and strategic event sponsorship
- Earn customer advocacy by personalizing experiences and being genuinely helpful
- Develop external advocates through robust engagement with customers, prospects and influencers
- Lead recruiting, hiring, performance management and career development of team members
- Set business development, sales, and local market strategy
Sales and Servicing : Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
Operations : Manage staffing levels to support the customer experience. Ensure branch facilities are functional and attractive. Follow risk management policy and procedure to ensure compliance with local, state and federal regulations.
General : Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.
KNOWLEDGE / SKILLS / EXPERIENCE
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
