Branch Manager

Job Purpose

The Branch Manager is responsible for the overall administration and efficient daily operation of the assigned Energy Services branch in accordance with R. H. Foster Energy’s goals, objectives, and strategic plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The Branch Manager should lead with an “ownership” mindset, demonstrating ownership of all branch duties and responsibilities, ownership of the branch goals, and ownership of the outcomes, including but not limited to setting goals for and holding employees accountable, responsibility for the overall financial success of the branch, ownership of customer service failures, customer retention, ownership of sales growth, and taking pride in the overall success of the branch. 

• Supervises Service Department staff or Service Manager.
• Supervises customer service team (CSRs) or Office Manager.
• Hiring and training of direct reports and ownership and accountability for the hiring, training, and development of all staff within the branch. 
• Ensure that the branch is compliant with all safety regulations.
• Ensure employees acquire necessary certifications and celebrate the growth and development of branch staff. 
• Meet with company managers to discuss strategic goals and objectives. 
• Help to develop budgets and manage all staff to strictly adhere to budget.
• Provide day-to-day supervision to drivers, manage timecards, and maintain efficiency and discipline as necessary.  Ensure that Hours of Service guidelines and laws are strictly complied with for all employees subject to those regulations. 
• Monitor productivity, customer service, adherence to procedures, overall performance, and safety of all branch staff. 
• Conduct monthly safety meetings.
• Ensure all branch staff have the equipment and training needed to perform their jobs safely.
• Recruit, train, and manage the performance of all drivers.
• Manage expenses and grow sales to ensure the highest productivity is being achieved at the lowest cost.
• Ensure any customer complaints, including customer service failures, employee failures, spills, insurance claims, or damages, are quickly resolved to customer satisfaction as per company policies and procedures. The Director and Executive Manager must be notified within 24 hours, and all incident paperwork must be completed within 24 hours. 
• Review daily delivery reports and any forecast reports, including accountability for drivers and communicating account adjustments needed to the Delivery Center. 
• Timely completion of all administrative duties, including invoicing, billing, and compliance reports, coding of invoices, and adherence to all payroll expectations.
• Ownership and management of Inventory processes, including ensuring that physical and liquid inventory are managed and that counts are done on schedule to ensure proper financial controls are in place. 

SUPERVISORY RESPONSIBILITIES

Manages subordinate supervisors who supervise additional employees in Service, Dispatch, Office and Sales. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percent and discounts.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Inventory software; Spreadsheet software and Word Processing software.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

SAFETY 

The employee in this job must be knowledgeable about and follow the R. H. Foster, Inc. safety policies and procedures, and must be constantly alert to his or her personal obligation to always observe safe operating procedures.

CUSTOMER SERVICE 

The employee in this job must exemplify and promote the R. H. Foster, Inc. total commitment to "Excellence in Service" to every customer, both internal and external.

CERTIFICATES, LICENSES, REGISTRATIONS

Class C Driver’s License

Supervisory Certification in drug and alcohol education

Hazmat 126

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and taste or smell. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.

NOTE: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Additional Information – We Take Care of Our People

Benefits:

• Competitive wages

• Medical Insurance

• Dental Insurance

• Life Insurance

• Short and Long-term disability Insurance

• Voluntary Benefits to include Accident, Critical Illness, and Whole Life/Long-term Care

• Retirement Plan with Match

• Paid Time-off

• Fuel and Service Discounts

• Bonus opportunities

Our team is dedicated to providing high-quality services where we make a difference and build trust within our community and organization. Our team members are committed to fostering a positive work environment and use their strong problem-solving skills to mutually collaborate across departments.  Don't miss out on this rare opportunity to join our team!

R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.