FUNCTION : Works under the direction of the Director of Commercial Banking and manages the operation and sales team of the Corporate Services (CS) function to ensure exceptional client service, deposit and revenue growth, product innovation, risk and compliance awareness and adherence, and optimal efficiency. The Manager of Corporate Services is a senior level position which assumes primary responsibility for the acquisition, development, and maintenance of profitable banking relationships in addition to the support and experience of the banks corporate service customers.
KEY ACCOUNTABILITIES :
General Responsibilities :
- Analyzes market and competitive, yields, results, and performance.
- Direct Supervision of CS Sales Team Lead and staff participating collaboratively building strategy for new opportunities for client acquisition and retention and providing exceptional customer experience including serving as an escalation point as needed.
- Participates in joint calls with CS Sales Officers and Team Leader(s) and colleagues from other areas of the Bank to develop client relationships.
- Oversees maintenance and expansion of client relationships through strategy and tactical planning and execution.
- Direct Supervision of CS Support Service Manager and staff and related department to identify and provide efficient and superior service delivery. Grows deposits and service fee income through appropriate structuring and pricing.
- Participates with the management of vendor relations and contract negotiations.
- Maintains ongoing working understanding of ALCO strategies and deploys product delivery consistent with the bank’s planning and tolerances.
- Develops budgets and manages expenses.
- Represents the Bank at various civic and community functions throughout its footprint to further enhance Bank’s image and develop additional business contacts and referral sources.
- Develops and manages projects critical to the business line and overall Bank.
- Coordinates special projects and ongoing activities with Deposit Operations and the CS Service Manager and other key Bank partners as appropriate.
Business Responsibilities :
Provides coaching and performance assessment consistent with Bank-supported management routines and HR systems to direct reports, requiring the same from them within their reporting lines as appropriate.Works with team and business partners to build, develop, and maintain profitable relationships with existing customers. Consults with customers and prospects in order to understand their business objectives and identify financial goals.In collaboration with Sales Team lead and staff, manages the client relationship process from the sales side, coordinating with other departments on the development of comprehensive relationships.Responsible for portfolio management issues including high level operational issues as well as compliance related issues and is knowledge about the Bank’s policies and procedures.Customer Contact :
Joins Business Partners on CS sales team on prospecting or development calls in order to acquire and grow relationships.Assists with issues or clients requiring special attention as needed.Responds to calls from customers and prospects as needed, some confidential or complex in nature.Compliance and Control :
Acts as a resource and coordinator during all exams and audits.Assists in ensuring that the Bank complies with local, state, and federal regulations.Enforces regulatory and compliance matters within the department.Training :
Assists in the development and implementation of new procedures for the CS Team.Implements new policies as directed by the Director of Commercial Banking, or other Senior Management Team Members. Provides input for changes in policy.Acts as an advisor and resource to CS Team regarding Bank policies and procedures.General :
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.Works to continue professional development through maintaining a positive team environment with all levels of staff and management.Conforms to acceptable punctuality / attendance standards as expressed in the Employee Handbook.Performs additional duties as requested.Competencies :
Manages time well, handles information flow well, accepts accountability, and meets accuracy standards.Adapts to change, is open to new ideas, and takes on new challenges.Promotes a team atmosphere, selflessly pitches in, shares information, partners well with others.Handles information flow well, maintaining a clean / functional work space that keeps information organized, accessible and secure.Communicates well both verbally and in writing.Assumes responsibility for solving customer problems, handling service issues politely and efficiently and following appropriate procedures.Oversees training of team members.Oversees all business development activities.TEAMWORK, KNOWLEDGE / SKILL & EXPERIENCE REQUIREMENTS :
Four year college degree with concentration in business, finance, or related fieldBusiness development experience in Corporate ServicesExperience working with Commercial Banking clients (CFO, CEO, Controller, etc.)Certified Treasury Professional and Accredited ACH Professional certification (Preferred)Experience working with Commercial Banking clientsProgressive Management Experience, negotiating skills and conflict resolution abilities.Proficiency with Microsoft Office products such as Word and ExcelStrong communications skills, verbal and writtenAbility to make independent decisionsAbility to manage multiple tasks concurrently and prioritizeWorking knowledge of ALCO and commercial bankingPHYSICAL DEMANDS, CONDITION REQUIREMENTS, & EQUIPMENT USED :
General office environmentEssential functions of the job are performed on Bank premisesModerate lifting (to 35 lbs.) requiredModerate reaching, walking, sitting and standing requiredRELEVANT TECHNOLOGIES & CERTIFICATIONS :
Microsoft Office products : Word, Outlook, PowerPoint, ExcelSales automation systems introducedJack HenryGeneral office equipment.External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
