What are the responsibilities and job description for the Service Advisor/Writer position at Banister CDJR of Hampton?
Job Summary:
Banister Automotive is currently seeking to hire an experienced Service Advisor at our Hampton CDJR location. The Service Advisor plays a pivotal role in our service department’s point of contact with our customers. They identify our customers' problems and arrange for the appropriate service. Then they set and manage expectations internally and externally until the project is completed. The ideal candidate is reliable and possesses excellent communication skills as well as prior experience in a similar role.
Duties and Responsibilities:
- Understand and identify our customers’ automotive problems.
- Arrange and schedule appropriate service solutions.
- Prioritize essential services when scheduling jobs.
- Offer customers a variety of options to meet their needs.
- Set and manage the expectations of both our customers and mechanics regarding each service request.
- Continuously keep the customer updated on repair needs and completion times.
- Distribute work between technicians efficiently.
- Take ownership of the customers’ experience by going above and beyond to leave a positive impression.
- Remain up to date on our service products and offerings.
Qualifications:
- A valid driver's license and a clean driving record.
- Excellent interpersonal and customer service skills.
- Consistent attention to detail.
- Able to effectively communicate with customers, management and peers.
- Must be able to maintain an organized schedule.
- Professional demeanor.
- Ambitious and eager to learn the intricacies of any new or existing service products.
- Able to reliably complete tasks on time.
- Must have the ability to multitask in a fast-paced environment.
- Previous experience in a customer facing automotive service role (required).
Experience:
For this role we are exclusively seeking candidates with previous experience in a customer-facing role in an automotive service environment. The ideal candidate would be ready to get started on day one.
For this role we are exclusively seeking candidates with previous experience in a customer-facing role in an automotive service environment. The ideal candidate would be ready to get started on day one.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
How to Apply:
If you meet the qualifications and are ready to take on a leadership role in the automotive sales industry, we invite you to apply. Please submit your resume and be ready to explain why you’re the right fit for this position.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
Join our team and drive your career forward with the Banister Automotive. We look forward to having you on board!
If you meet the qualifications and are ready to take on a leadership role in the automotive sales industry, we invite you to apply. Please submit your resume and be ready to explain why you’re the right fit for this position.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
Join our team and drive your career forward with the Banister Automotive. We look forward to having you on board!
