Guest Services - ACH Specialist - Manitowoc

Bank First was recently named to the Top 100 Banks to work for in the Country! Come see why!

TITLE: Guest Service - ACH Specialist
REPORTS TO: Guest Services ACH Team Lead
DEPARTMENT: Deposit Operations
Date: January 2025

Position Summary: The Guest Services ACH Specialist is responsible for delivering exceptional customer service for our ACH services and products.

Responsibilities:

• Provide exceptional customer service via phone and email regarding ACH transactions such as non-posts, returned items, stop pays, etc.
• Process and verify daily incoming ACH non-posts, death notices, reclamations, ACH returns, NOCs, Guardian Analytics, ACH Manager, and any exception items.
• Process and verify WSUDs, External Transfers, PIM auto pays, and ACH stop pays on an as needed basis
• Gather ACH originator information from ODFIs and provide to customer
• Request Proof of Authorization from ODFIs and process returns as needed
• Provide support and training to Tellers and Customer Services Representatives at all Bank First locations
• Protects the Banks financial interests by complying with internal and external policies, procedures, and regulations.
• Follow procedures and share knowledge with others
• Identify process improvements for ACH related tasks
• Participate in training & educational events to stay current on ACH rules and regulations

#INDBF
Competencies:

• Honesty, Integrity and Ethics honesty and integrity is the ability to act in a fair and just manner, free from deception; ethics is the ability to be guided by the companys accepted principles of moral conduct.
• Accountability the extent to which an individual is willing to accept responsibility.
• Adaptability the extent to which an individual can fit into a changing working environment.
• Decision Making the ability to select an effective course of action while controlling resources and expenditures.
• Interpersonal / Customer Oriented the ability to develop and maintain relationships with others. The desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding their concerns and seeking to build trust.
• Time Management the ability to effectively utilize available time for the completion of necessary job tasks.
• Detail Oriented the ability to pay meticulous attention to all aspects of a situation or task, regardless of how small or unimportant the detail may seem.
• Self Motivated the ability to reach a goal or perform a task with little supervision or direction.
• Team Builder - at the ability to help ensure that team members are invested in team activities and decisions, and that the team works together to achieve a goal.

Skills/Knowledge/Abilities:

• Associates degree in business or accounting and/or banking experience preferred.
• A thorough knowledge of bank products and services
• Proficient use of computers, spreadsheets and various database systems. Strong Word and Excel knowledge
• Knowledge or ability to learn applicable banking and/or regulatory policies and procedures
• Effective verbal and written communication skills
• Strong interpersonal skills
• Excellent organizational skills
• Proven analytical and customer service skills
• Effective problem solving and decision making skills
• Ability to handle self professionally
• Strong ethical focus

This job description does not constitute an exhaustive list of responsibilities and management may revise at any time.

Work Location: In person