What are the responsibilities and job description for the Client Outreach Manager position at Bank of America?
Client Outreach Manager
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Charlotte, North Carolina; New York, New York; Miami, Florida; Fort Worth, Texas
Job Description :
Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.
The Function
The Client Outreach team is the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues / challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.
The Role
The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.
Role Responsibilities :
- Outreach to clients requesting and collecting KYC documentation.
- Serve as the key point of contact for Clients as well as Bankers, Operations, Risk, and other internal functions.
- Ensure banking ownership is clear and work across Lines of Business to close relationship coverage gaps, if any.
- Drive the organization and recording of client contacts in appropriate systems of record.
- Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners.
- Oversee and resolve the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.
- Gather client feedback on policy, requirements, and / or jurisdictional nuances to help improve the Bank’s processes.
- Raise process issues and improvements that collectively help our clients.
- Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
- Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue.
- Drive the Outreach of both periodic refreshes as well as remediation and associated programs.
- Drive the Outreach of jurisdictionally or regionally stringent requirements where needed.
- Ensure timely collection of client required documentation, including follow-ups where needed.
- Ensure the voice of the client is heard while adhering to policies, laws, rules, and regulations.
- Ensure performance metrics are met and any exceptions are resolved within required timeframes.
- Master customer due diligence (CDD) requirements and guide clients as needed to comply.
- Drive the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply.
- Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
- Embrace a collaborative and output-oriented culture.
Required Skills :
Shift :
1st shift (United States of America)
Hours Per Week : J-18808-Ljbffr
