What are the responsibilities and job description for the Client Outreach VP Manager position at National Black Mba Association?
Job Description :
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.
The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues / challenges with respect to client and country specific documentation requirements in a timely manner.
In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.
The Role
The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.
Role Responsibilities
- Outreach to clients requesting and collecting KYC documentation
- Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
- Ensures banking ownership is clear and works across Lines of Business to close relationship coverage gaps, if any
- Drives the organization and recording of client contacts in appropriate systems of record
- Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
- Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
- Gather client feedback on policy, requirements and / or jurisdictional nuances where given to help improve the Bank’s processes
- Raise process issues and improvements that collectively help our clients
- Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
- Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
- Drives the Outreach of both periodic refreshes as well as remediation and associated programs
- Drives the Outreach of jurisdictionally or regionally stringent requirements where needed
- Ensure timely collection of client required documentation, including follow ups where needed
- Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
- Ensure performance metrics are met and any exceptions are resolved within required timeframes
- Master customer due diligence (CDD) requirements and guide clients as needed to comply
- Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
- Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
- Embrace a collaborative and output oriented culture
Required Skills
Shift :
1st shift (United States of America)
Hours Per Week :
Pay Transparency details
US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information : Pay range $130,000.00 - $205,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and / or group; and the overall success of the Company. Benefits : This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Salary : $130,000 - $205,100
