What are the responsibilities and job description for the Customer service representative position at Bank of America?
Description
This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs.
Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.
Required Qualifications :
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Communicates effectively, confidently and is comfortable engaging all clients
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Comfortable asking clients about their financial goals and introducing services and products that will meet their needs
- Minimum six months of client service experience in financial services, retail sales or another results-driven environment
- Minimum of six months experience offering solutions and services based on the client's needs
- In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program
- Flexible to work weekends and / or extended hours as needed
- Spanish required
Desired Qualifications :
- Experience in financial services and knowledge of financial services industry, products and solutions
- Six months of cash handling experience
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Skills :
- Active Listening
- Adaptability
- Attention to Detail
- Collaboration
- Customer and Client Focus
- Client Experience Branding
- Client Solutions Advisory
- Conflict Management
- Referral Identification
- Relationship Building
- Account Management
- Business Acumen
- Business Development
- Critical Thinking
- Emotional Intelligence
Shift :
1st shift (United States of America)
Hours Per Week :
Last updated : 2024-04-30
