What are the responsibilities and job description for the Monitoring and Triage Analyst position at Bank of America?
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
As a Junior Cyber Security Analyst, you will play a crucial role in ensuring the security and integrity of our organizations digital assets. Collaborating with a dynamic team, you will intake cybersecurity related requests from internal and external entities that require triage, remediation or escalation. This entry level position provides an opportunity for learning and growth in the ever-evolving field of cybersecurity. If you are passionate about safeguarding digital environments and eager to build a career in cybersecurity, we invite you to join our team.
Key Responsibilities:
- Answer incoming calls to assist with information security inquiries or issues.
- Document all interactions accurately for record-keeping and analysis.
- Follow established processes and guidelines to handle common issues.
- Collaborate with team members to resolve more complex problems or escalate as necessary.
- Monitor your assigned queues and work cases in an efficient and effective manner
Qualifications:
- Effective typing skills
- Familiarity with Cyber Security and Information Technology
- Strong problem-solving and critical thinking skills
- Effective communication and interpersonal skills
Schedule:
- Position is Full Time
- Office presence required
- Specific Shift Required:
- Tuesday – Saturday 8:00am – 5:00pm
Shift:
1st shift (United States of America)Hours Per Week:
40
