What are the responsibilities and job description for the Customer Care Representative / Teller / ITM Support position at Bank of Botetourt?
Bank of Botetourt is posting for a Care Center Representative/Teller/ITM Support position in our Customer Care Center located in Buchanan, VA. This position will perform a variety of duties such as ITM video support and teller support for retail employees, along with deposit services support, deposit account maintenance and review and online banking support. In addition, this position will be responsible for account/general ledger reconciliation and providing general telephone customer service in all areas as an incoming call operator.
Taking Care of You
At Bank of Botetourt "Taking Care of You" is more than a slogan, it's our promise to the community. For over 100 years, Bank of Botetourt has been committed to reaching out within our local communities to do all we can to further the area's overall economic development. As a community partner, we make charitable contributions for education, culture and the arts, social service agencies, charitable activities, community and economic development, and other programs that impact the needs of our communities. By bridging the needs of our local communities with the resources of Bank of Botetourt, we help to improve the quality of life for residents in our service areas. We realize that we can only be as successful as the communities we serve!
Volunteerism
Being a good corporate citizen means being actively involved in the community. Bank of Botetourt employees are encouraged to participate through mentoring, volunteering, sponsoring, and public service. Every day, our employees provide their time and talents for efforts that are important to their local communities - some read to children, others work during parades and festivals, some donate blood, or participate in walk-a-thons. We are proud of the many employees who generously donate so much of their time in support of charitable, civic, and professional organizations.
Job Requirements: Candidate should possess strong computer skills, excellent communication skills, both verbal and written. Must have the ability to be a team player and be capable of multi-tasking in a fast-paced environment. Candidate must also be willing to work flexible hours. Previous teller experience is beneficial but not required.
Individuals in this role will learn many aspects of the bank’s operations and have the benefit of being involved in and contributing to a growing department.
Job Responsibilities
BANK OF BOTETOURT promotes an equal employment opportunity work place, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties
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Taking Care of You
At Bank of Botetourt "Taking Care of You" is more than a slogan, it's our promise to the community. For over 100 years, Bank of Botetourt has been committed to reaching out within our local communities to do all we can to further the area's overall economic development. As a community partner, we make charitable contributions for education, culture and the arts, social service agencies, charitable activities, community and economic development, and other programs that impact the needs of our communities. By bridging the needs of our local communities with the resources of Bank of Botetourt, we help to improve the quality of life for residents in our service areas. We realize that we can only be as successful as the communities we serve!
Volunteerism
Being a good corporate citizen means being actively involved in the community. Bank of Botetourt employees are encouraged to participate through mentoring, volunteering, sponsoring, and public service. Every day, our employees provide their time and talents for efforts that are important to their local communities - some read to children, others work during parades and festivals, some donate blood, or participate in walk-a-thons. We are proud of the many employees who generously donate so much of their time in support of charitable, civic, and professional organizations.
Job Requirements: Candidate should possess strong computer skills, excellent communication skills, both verbal and written. Must have the ability to be a team player and be capable of multi-tasking in a fast-paced environment. Candidate must also be willing to work flexible hours. Previous teller experience is beneficial but not required.
Individuals in this role will learn many aspects of the bank’s operations and have the benefit of being involved in and contributing to a growing department.
Job Responsibilities
- Lead Incoming Call Operator, to include providing general telephone customer service in all areas.
- Deposit Services Support, including account related issues and questions, as well as daily account notices and letters preparation.
- Deposit Account Maintenance and Review
- Online Banking Support
- Card Services Support
- Account/General Ledger Reconciliation
- ITM Video Support
BANK OF BOTETOURT promotes an equal employment opportunity work place, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties
recblid p378ut52jd458fnu2sst70z090xj2v
