What are the responsibilities and job description for the Design Director, US Sales & Service position at Bank of Montreal?
Design Director, US Sales & Service
Apply locations Chicago, IL, USA time type Full time posted on Posted 5 Days Ago job requisition id R250001113
Application Deadline : 01 / 28 / 2025
Address : 320 S Canal Street
Job Family Group : Customer Solutions
In addition to the below, this role will act as a trusted advisor and senior specialist to BMO leadership, to help inform business decisions with a customer lens, leading the design delivery of large-scale strategic initiatives in collaboration with key stakeholders, influencing product roadmaps, delivering on business goals, and creating engaging customer experiences. Advocate for the customer and champion an empathetic mindset with a focus on customer needs and expectations and consistently leverage data to drive design direction and support the definition of key customer metrics to inform decision making.
Leads the design strategy and conceptualization of future-state digital experiences to inspire the organization and inform capability investments. Understands logical user flows focusing on interaction models, navigation, and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Collaborates with UX Research teams to create intuitive, user-friendly software by applying understanding of graphic design, programming, and web technologies.
- Works with cross-functional teams including engineering, product management, and user research.
- Chooses and implements the best design techniques and tests for usability.
- Understands the user and business needs and transforms them into a digital experience.
- Fosters a culture aligned to BMO purpose, values, and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Operates at a group / enterprise-wide level and serves as a senior specialist resource across BMO.
- Influences how teams / groups work together.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
- Communicates abstract concepts in simple terms.
- Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
- Anticipates trends and responds by implementing appropriate changes.
- Broader work or accountabilities may be assigned as needed.
Qualifications :
Advanced level of proficiency :
Expert level of proficiency :
Salary : $153,600.00 - $285,600.00
Pay Type : Salaried
The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : Total Rewards .
About Us :
At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people
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Salary : $153,600 - $285,600
