Design Director, US Sales & Service

Application Deadline : 02 / 13 / 2025

Address : 320 S Canal Street

Job Family Group : Customer Solutions

In addition to the below, this role will act as a trusted advisor and senior specialist to BMO leadership, to help inform business decisions with a customer lens, leading the design delivery of large-scale strategic initiatives in collaboration with key stakeholders, influencing product roadmaps, delivering on business goals, and creating engaging customer experiences. The role advocates for the customer and champions an empathetic mindset with a focus on customer needs and expectations, consistently leveraging data to drive design direction and support the definition of key customer metrics to inform decision making.

Responsibilities :

• Leads the design strategy and conceptualization of future-state digital experiences to inspire the organization and inform capability investments.
• Understands logical user flows focusing on interaction models, navigation, and usage.
• Applies user-centered design processes to create satisfying and compelling experiences for users of a product.
• Collaborates with UX Research teams to create intuitive, user-friendly software by applying understanding of graphic design, programming, and web technologies.
• Works with cross-functional teams including engineering, product management, and user research.
• Chooses and implements the best design techniques and tests for usability.
• Understands user and business needs and transforms them into a digital experience.
• Fosters a culture aligned to BMO purpose, values, and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group / enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams / groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

Qualifications :

Advanced level of proficiency :

Expert level of proficiency :

Salary : $153,600.00 - $285,600.00

Pay Type : Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : Total Rewards

About Us

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset.

To find out more visit us at BMO Careers

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state, and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

J-18808-Ljbffr

Salary : $153,600 - $285,600