What are the responsibilities and job description for the Debit Card Specialist position at Bank of Utah?
We are currently looking for a Debit Card Specialist to work Monday-Friday 9:00am-6:00pm at our Main Branch, located at 2627 Washington Blvd. Ogden, UT. The primary job function is to perform all maintenance and balancing related to debit cards; perform and resolve investigations associated with Regulation E and Visa disputes along with processing any chargebacks. Provide primary call center support for debit card calls and secondary support for general customer service calls.
As a community bank, Bank of Utah’s job is to help create vibrant, financially healthy communities for our neighbors, friends, local business owners, and for you, a valuable member of our team. When your job supports your fellow Utahns and you play an active role in helping them thrive, that community spirit permeates your work, creating a welcoming — and fun — workplace filled with opportunities to grow and give back. Come see for yourself, and experience the power and positivity of community banking.
Benefits Of Working With Us
Bank of Utah’s comprehensive benefits package promotes health and wellness, financial well-being and career growth. A few highlights include:
To qualify for this position you must have:
As a community bank, Bank of Utah’s job is to help create vibrant, financially healthy communities for our neighbors, friends, local business owners, and for you, a valuable member of our team. When your job supports your fellow Utahns and you play an active role in helping them thrive, that community spirit permeates your work, creating a welcoming — and fun — workplace filled with opportunities to grow and give back. Come see for yourself, and experience the power and positivity of community banking.
Benefits Of Working With Us
Bank of Utah’s comprehensive benefits package promotes health and wellness, financial well-being and career growth. A few highlights include:
- Great work-life balance, with a Monday-Friday schedule
- Competitive benefits, including health, eye, dental and life insurance
- 401(k) plan and match up to 5 percent, plus opportunities to participate in our employee stock ownership program (eligibility requirements must be met)
- Incentive pay
- 12 paid bank holidays earned vacation time
- Training opportunities for new employees
- Learning incentives to expand your banking knowledge and grow in your career (including opportunities to learn about all of our departments, such as mortgage, branch operations, commercial lending, personal trust, corporate trust, compliance, payments processing and more)
- Volunteer opportunities to make a difference in the communities where you work and live
- Awards and recognition to celebrate you and your colleagues for living the bank’s values
- Maintenance of Debit Cards: Handle all daily maintenance in regard to Debit Cards. This includes opening and closing cards, updating limits and travel rules, contacting customers listed in suspected fraud cases. Assist customers with questions or concerns regarding the use of their Debit card.
- Administration of Disputes and Chargebacks: Prepare and research information for chargebacks. Investigate and complete disputes in a timely manner following the necessary Regulation E and Visa guidelines.
- Monthly Balancing of Various Accounts: Resolve exceptions from daily EFT, Central Vault and ATM account reconciliations. Make daily entries for ATM fees, withdrawals and Debit Card exception transactions.
- Manage the Central Vault balance: Buy and sell branch cash as necessary. Maintain proper balance of individual currency denominations. Facilitate special cash order during the holiday period. Perform occasional Central Vault cash counts controls with the vendor.
- Call Center Calls: Primarily handle customer service calls for debit card support and back up the primary customer service team for general calls. Research various customer transactions as necessary.
To qualify for this position you must have:
- 2 years experience in either customer service or banking.
- Basic computer skills working with Microsoft Word and Excel.
- Must have excellent customer service skills.
- Must be able to ensure established policies and procedures are being followed.
- Must be accurate, organized and able to handle multiple tasks at once.
- Must follow through on assignments and duties to ensure their timely completion.
- The pay range is $17.00 to $25.00 per hour depending upon experience
- Monthly incentive for meeting goal criteria
Salary : $17 - $25
