What are the responsibilities and job description for the Online Banking Specialist II position at Bank of Utah?
I am Taytum Gray, Online Banking Manager at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Nasdaq ranked us Best Bank in Utah for 2025! Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
We are currently looking for a Online Banking Specialist II to work M-F 9:30 AM to 6:30 PM in Ogden, Utah. This position is responsible for the setup and support of customers online banking products and all other Treasury Management services and processes. Responsible for processing payments including bill pay, remote deposit, wires, and ACH transactions. Must demonstrate the ability to deliver excellent customer service to both internal and external clients. Pay is based on experience.
Experience/Skills necessary to perform duties:
- Must have a minimum 2 years of comparable experience.
- Must have excellent phone customer service skills.
- Must be able to communicate clearly on phone, email, and online chat.
- Must be accurate, organized and able to handle multiple tasks at once.
- Must follow through on assignments and duties to ensure their timely completion.
- Must be able to ensure established policies and procedures are being followed.
- Must be proficient in Excel and have a basic knowledge of Word and other general Microsoft systems.
Benefits of Working with Us:
Bank of Utah's comprehensive benefits package includes:
- Great work-life balance, with a Monday-Friday schedule
- Competitive pay and benefits, including medical, dental and vision plans
- 401(k) plan and match up to 5 percent, plus opportunities to participate in our employee stock ownership program (eligibility requirements must be met)
- 12 paid bank holidays paid time off
- Volunteer opportunities to make a difference in the communities where you work and live
- Awards and recognition to celebrate you and your colleagues for living the bank's values
Regular Duties and Responsibilities:
- Process incoming and outgoing wire transfers accurately and timely. Perform wire related research requests as needed.
- Ability to develop and maintain knowledge of Treasury Management services.
- Maintain and monitor online banking relationships and all documentation and compliance surrounding these areas, including the electronic storage of all Treasury Management agreements and documents.
- Review and process online banking originated transactions, including ACH payments, remote deposit checks, bill payments and Zelle payments.
- Online banking technical and software product specialist for both business and retail customers.
- Answer inbound online banking and customer service calls.
- Can work well under pressure with the capability to remain calm and courteous at all times. Especially when handling difficult calls and requests. Must be able to work with a team.
- Other duties as assigned.
*The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.
