Assistant Branch Manager

Description

Qualifications

The Assistant Manager I position is a leadership role that partners with the Branch Manager to oversee the daily operations of a Retail Banking branch. This position focuses on driving sales, fostering employee development and training, and effectively managing staff. By balancing sales, service, leadership, and operational responsibilities, the Assistant Manager ensures smooth branch operations while delivering exceptional customer service.

Essential Responsibilities:

• Support the Branch Manager in the daily operations of a Retail Banking branch, contributing to operational excellence and overseeing all functions run smoothly and cohesively.
• Prioritize employee growth by conducting comprehensive training and fostering continuous communication. This includes personalized coaching sessions, regular performance observations, and structured branch meetings, all aimed at enhancing individual and team performance, achieving organizational goals, and supporting employees in reaching their career aspirations.
• Oversee staffing levels, scheduling, and branch workflow to maintain optimal coverage, enabling the team to exceed customer expectations and efficiently complete operational tasks.
• Support the Branch Manager in driving initiatives to maximize sales, enhance customer satisfaction, and reduce operational losses. Strengthen relationships with existing customers while implementing strategies to minimize customer attrition and foster long-term loyalty.

• Take accountability for overseeing branch operations and employee performance in the absence of the Branch Manager, ensuring continuity and maintaining high standards.
• Cultivate a positive and inclusive work environment that enhances employee satisfaction, strenghtens team cohesion, and drives exceptional customer service while building and expanding customer relationships.
• Lead, mentor, and inspire branch staff to meet and exceed performance standards and key metrics, fostering a culture of excellence and continuous improvement.
• Assist in managing branch cash operations, including cash handling, balancing, and conducting branch audits to ensure accuracy, compliance, and financial integrity.
• Address escalated customer issues with empathy, taking a proactive approach to resolve concerns promptly, professionally, and in a positive manner to promote a high level of customer satisfaction.
• Assist customers with a wide range of banking needs, including opening new accounts, processing transactions, and offering financial solutions.
• Build strong customer relationships by identifying financial needs and recommending appropriate products and services.
• Work collaboratively with bank partners to deliver the desired customer experience and achieve overall business objectives.
• Participate in continuous learning to gain knowledge of bank processes, policies, software, terminology, and rules and regulations.
• Performs other duties as assigned or required.

Preferred Education, Experience, Skills, and Attributes:

Experience:

• 1-3 years of experience in retail banking, financial services, or a related industry.
• Exposure to supervisory tasks or team coordination in a professional setting.
• Basic understanding of sales processes, customer service standards, and operational workflows.
• Familiarity with cash handling procedures, and compliance with banking policies.
• Knowledge of retail banking products and services.

Skills:

• Foundational leadership skills with a focus on supporting team performance and daily operations.
• Strong customer service orientation, ensuring prompt and professional resolution of customer needs.
• Basic problem solving skills to address routine operational and customer issues.
• Organizational and time management abilities to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic banking software.

Attributes:

• Proactive and adaptable, with a willingness to learn and grow in a dynamic environment.
• Team oriented mindset, fostering collaboration and a positive workplace culture.
• Strong work ethic and accountability in meeting individual and team objectives.
• Customer-centric approach, committed to delivering consistent, high-quality service.

Compliance:

• The employee is responsible and accountable for establishing and following procedures to ensure compliance with all applicable regulatory rules and regulations. Actively identifies and mitigates different types of risk, such as regulatory, reputational, and operational.
• Bank of Washington will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job.

The Bank of Washington is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.