ePayments ACH Specialist I

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The ePayments ACH Specialist I provides processing support for the ePayments ACH team of the EB Support Services Department. The duties will include, but are not limited to, processing and support of ACH and other assigned electronic banking functions. This role is responsible for researching and responding to internal and external customer inquiries regarding ACH or other supported services, providing call center support and assisting ACH customers, utilizing a service ticketing system, managing email proxies and documentation systems, and reconciling miscellaneous G/L and deposit accounts.

Primary Functions and/or Responsibilities:

• Inputs and/or processes ACH Balancing, verifies all ACH windows, and monitors over limit files. Ensures Same Day ACH files are handled and processed by the expedited deadlines.
• Processes ACH unposted items and resulting outgoing returns.
• Processes ACH disputes according to ACH rules and Reg E, monitors and timely processes ACH death notifications, letters of reclamations (government entries comply with Green Book rules), letters of indemnity, SWAPS, and copies of authorization requests.
• Processes, posts, tracks and sends ACH incoming returns, posts ACH no-offsets and reversals, tracks and emails corporate payments reports.
• Answers internal and external phone calls. Provides customer support for all functions processed by the ePayments ACH team. Utilizes the Ticketing Portal for all service and access requests.
• Processes reconcilements for Wires and Global Payments and other various General Ledger and deposit accounts.
• Processes miscellaneous functions, including archiving of documents, various month-end procedures, reconcilements, and reports. Provides documentation for audits or exams as requested.
• Assists with special projects as needed and other duties as assigned. Meets all SLA's for processing and ticketing functions.

 Education and/or Experience:

• Some college background preferred.
• Prior bank operations experience preferred.
• Previous ACH, wire transfer, electronic payments, or digital banking experience desired.
• Previous customer service experience desired.

 Specific Skills, Knowledge & Abilities:

• Understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing.
• Ability to learn and understand new systems and processes.
• Ability to communicate in a professional, business manner.
• Technically savvy and able to navigate various program elevated features and functions.
• Ability to prioritize, understand, and navigate time constraints and deadlines.
• Must keep current and knowledgeable on federal regulations regarding exporting goods (ie, OFAC, EAR, BIS Anti-boycott, OFAC, AML) as well as those of other countries.
• Must learn and become knowledgeable of the Rules and Regulations regarding the processing of electronic payments, including but not limited to the NACHA Operating Rules, Regulation E, the Green Book, etc.

 Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $21.25 - $24.75 (Annualized at 40 hours per week: $44,200 - $51,480)

 Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

 Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

 AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”

Salary : $21 - $25