What are the responsibilities and job description for the Account Services Associate position at BankNorth?
Customer Service Expertise
We are seeking a highly skilled customer service professional to join our BankNorth team. As a key representative, you will be responsible for delivering exceptional customer service and support.
Main Responsibilities
- Provide expert-level customer service, resolving complex issues and exceeding customer expectations.
- Develop a thorough understanding of BankNorth's products and services to effectively promote and explain them to customers.
- Collaborate with colleagues to achieve shared goals and improve overall customer satisfaction.
- Stay up-to-date on industry developments and best practices to continually enhance service delivery.
- Adhere to bank policies and procedures, ensuring compliance and integrity in all aspects of the role.
Requirements
- Proven customer service experience in a similar environment.
- Excellent communication and interpersonal skills.
- Basic math proficiency and accuracy in handling cash and financial transactions.
- Ability to work in a team environment and adapt to changing priorities.
