What are the responsibilities and job description for the Wire Transfer Specialist - Operations, Ridgeland, MS position at BankPlus?
General Position Scope:
Responsible for the processing and verification of Incoming Wire Transfer requests received from BankPlus customers via phone/email/fax.
Duties and Responsibilities:
Receive, log, and input Wire Transfers requests from BankPlus customers received via phone/email/fax.
Perform call back procedures for all outgoing Wire Transfer requests received from BankPlus customers through the Centralized Wire Transfer desk.
Verify the authenticity of Wire Transfer requests and monitor for suspicious activity.
Support BankPlus branch locations with issues or questions related to Wire Transfer transactions.
Ensure timely and accurate processing of Wire Transfer requests received by the
Centralized Wire Transfer desk.
Handle escalated customer inquiries, complaints, and disputes regarding Wire Transfer requests received by the Centralized Wire Transfer desk to ensure prompt and satisfactory resolutions.
Adhere to the Funds Transfer and Security Procedures Policy.
Assist with special projects related to the Wire Transfer Department.
Communicate effectively with management regarding suspicious Wire Transfer requests.
Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc.
Complete required compliance training and adhere to the Bank’s standard of conduct.
Performs other duties as assigned.
Position Requirements:
Associates degree or 1 – 3 years of Wire Transfer processing experience or Customer Service experience.
A minimum of 2 years work experience in banking preferred.
Excellent organization and multitasking abilities to handle various tasks simultaneously and meet required deadlines.
Excellent communication and interpersonal skills.
General knowledge of bank compliance regulations as they apply to Wire Transfer preferred.
Excellent computer experience with Microsoft Office Suite, to include Excel, Word, and Outlook.