What are the responsibilities and job description for the Lead Customer Service Representative position at Bankstar Financial?
Grade: Full-Time, Non-Exempt
Location: Volga, SD
Supervisor: Branch Manager
Workdays/Hrs: Monday - Friday (8am-5:30pm) Saturday (rotation 8am – 11am)
BankStar Financial is a locally owned bank, with a team of dedicated and talented individuals that work together to provide top-notch service to our customers. Our work matters to the people and places we care for most. We take pride in lifting up and brightening peoples’ lives through good work, strong partnerships, and community involvement. We are looking for team members that are willing to demonstrate leadership by embodying the core values of the bank that include: accountability, flexibility, integrity, positivity, and teamwork.
Our Lead Customer Service Representative opportunity is responsible for supporting their team and performing a variety of financial transactions and services for our customers, ensuring an excellent experience. The Lead Customer Service Representative will assist with promoting the bank’s services and products while maintaining accuracy and compliance with all banking regulations. This position plays a vital role in establishing strong relationships with the CSR team, our customers and supporting the bank’s growth.
Key Responsibilities:
Leadership
- Oversee daily teller operations, ensuring accuracy, efficiency, and compliance with banking regulations.
- Provide guidance and support to CSR’s, assisting with complex transactions and problem resolution.
- Monitor cash levels, reconcile teller drawers, and ensure proper cash handling procedures.
- Ensure compliance with policies, help update procedures, and advise management on training needs.
- Monitor teller operations, guide performance, and deliver on the job training as needed.
Customer Service
- Provide friendly and professional service to all customers, addressing their banking needs and resolving any issues.
- Proactively identify customer needs and recommend bank products and services, such as checking accounts, CD’s, savings accounts, loans, and credit cards.
- Build relationships with customers to foster loyalty and promote the bank's community-focused values.
Teller Functions
- Process customer transactions accurately, including deposits, withdrawals, loan payments, and check cashing.
- Balance cash drawer at the end of each shift, ensuring discrepancies are reported and corrected.
- Issue cashier’s checks, money orders, and other financial services.
- Answer customer inquiries regarding account balances, interest rates, fees, and other banking products.
- Assist customers with the use of ATMs, mobile banking, and online services.
- Adhere to all security and compliance procedures, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
- Support vault transactions and proof operations as needed.
Qualifications:
- High school diploma or equivalent (associate’s degree in finance or business preferred).
- 1-2 years of experience in banking or financial services, with teller experience preferred.
- Strong math and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to work well in a team environment.
Benefits:
- Competitive pay and bonus opportunities.
- Comprehensive benefits package including health insurance, 401(k), and paid time off.
- Opportunities for career advancement and professional development.
- Positive work environment with a supportive team culture.
Physical Requirements:
- Occasionally lift up to 40 pounds.
- Stand for extended periods as necessary.
Must pass pre-employment screening. For more information contact: BankStar Financial, Attn: Nichole Khan, PO Box 146, Brookings, SD 57006. Careers@ebankstar.bank. Ph. 605.692.3636.
BankStar is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equal Opportunity Employer | Member FDIC