What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Glass Doctor of Sioux Falls?
Job Description
Job Description
In this customer-facing role, the Inside Sales Representative is responsible to provide exceptional customer service in person, on the phone, and via the Internet. In addition, this role performs in a sales capacity by promoting Glass Doctor's full portfolio of products and services. The mission of the CSR is to maximize revenues, while ethically balancing the needs of the customer with solution options. This position requires outstanding communication skills, true multi- tasking experience, a willingness and ability to learn all aspects of our business.
RESPONSIBILITIES :
Dispatching technicians to mobile jobs
Receive incoming calls in a professional and courteous manner, determine purpose of the call, and collect / verify contact information
Ensure all required technical and financial information is obtained for each work order
Obtain, document, and verify all insurance information
Provide price, schedule, and quality quotes for automotive jobs and set appointments for flat projects in order to promptly close the sale
Schedule the competed work order for the same day or the first customer-available date
Handle multiple phone lines / customers at a time
Exhibit a sense of urgency in person and on the phone
REQUIREMENTS : One to three years in a customer facing role, Outstanding phone skills, Excellent organizational, communication and interpersonal skills to accomplish the goals of this position Demonstrated ability to close sales Strong verbal / written skills, to include proof-reading and basic math skills, Computer and Internet skills, Sales, up-selling, and cross-selling experience preferred
BENEFITS : Vacation Time first full year of employment, health insurance after 90 days, yearly bonus, Monday-Friday 8 : 00am-5 : 00pm, Casual / Fun work environment, 401K after first full year, Family Owned and Operated.
Please apply in person at 2420 N Bakker Landing Ave, Tea, SD 57064 - Call Pamela at 605-360-8508 with any questions.
hc10302
