What are the responsibilities and job description for the Customer Service Representative position at Matt Bezenek Agency Inc.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound calling to follow up on customer feedback or inquiries.
- Maintain detailed records of customer interactions and transactions using our computerized system.
- Assist with data entry tasks to ensure customer information is up-to-date and accurate.
- Collaborate with team members to resolve complex customer issues and improve service processes.
- Uphold company policies and procedures while ensuring customer satisfaction.
Skills
- Proven experience in customer service or a related field is preferred.
- Strong data entry skills with attention to detail.
- Excellent verbal and written communication skills in English; bilingual abilities are a plus.
- Proficient in using office software and call center technology.
- Ability to type efficiently while engaging with customers.
- Strong problem-solving skills with the ability to think critically under pressure.
- A positive attitude and a willingness to learn in a fast-paced environment.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Expected hours: 32 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Application Question(s):
- Chosen candidates must be willing to obtain Property & Casualty Insurance License in 90 days of hire. Enabling them to perform duties required such as quoting and offering clients coverage options for their insurance products.
License/Certification:
- Property & Casualty License (Preferred)
Ability to Commute:
- Madison, SD 57042 (Required)
Ability to Relocate:
- Madison, SD 57042: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20