Deposit Operations Analyst

Job Title: Deposit Operations Analyst

Department: Deposit Operations

Reports To: FVP, Deposit Operations Manager

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About Bankwell

Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We’re passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We’re dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.

Position Summary

The Deposit Operations Analyst is a critical member of the Bank’s operations team, responsible for ensuring the accurate, timely, and compliant processing of a wide range of deposit-related transactions and services. This role supports both internal departments and external customers by delivering high-quality operational execution, resolving complex inquiries, and maintaining the integrity of core banking data. The ideal candidate brings strong analytical and critical thinking skills, meticulous attention to detail, and the ability to manage multiple priorities in a deadline-driven environment. Success in this role requires a proactive mindset, a collaborative approach, and a commitment to continuous improvement in operational processes. This position plays a key role in executing reconciliations, handling exception processing, supporting legal and compliance documentation, managing customer research requests, and contributing to process enhancement initiatives across departments. The ideal candidate will be a proactive problem solver with a customer-first mindset and a collaborative spirit.

Key Responsibilities

• Complete and/or validate daily assigned tasks promptly
• Maintain accuracy in data entry and secure transfer of information
• Resolve inquiries from internal departments and escalate issues when necessary
• Answer and assist with incoming branch and call center calls
• Support interdepartmental efforts to improve operational efficiency and streamline procedures
• Review and validate file maintenance changes and issue non-conformances where appropriate
• Process exception items (non-posts, stop payments, overdrafts, positive pay, etc.)
• Investigate and resolve client disputes (check, ACH, wire, and debit card)
• Verify new account documentation for accuracy and compliance (DDA, TDA, CD, IRA, etc.)
• Process ICS and CDARS requests
• Handle customer research requests in a timely and accurate manner
• Manage returns and adjustments to and from the Federal Reserve Bank
• Record, research, and respond to legal service of process requests (garnishments, liens, levies, warrants, subpoenas, etc.)
• Handle government reclamations and Death Notification Entries
• Compile and deliver monthly reports (IOLTA, IORETA, Reg. O, Dormancy, Finance, etc.)
• Ensure timely and accurate reconciliation of key accounts and general ledgers
• Process wire transfers via systems such as Fiserv’s WireXchange and ACBB’s Apex
• Process asset verification and audit requests
• Administer unclaimed property processing and escheatment

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Qualifications & Skills

• High school diploma required; college degree preferred
• Minimum of four years’ experience in the banking industry, ideally in retail banking or deposit operations
• Proven critical thinking skills to evaluate information and make sound, logical decisions
• Comfortable using banking software and related digital technologies
• Exceptional attention to detail and accuracy in a high-volume environment
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Self-motivated and able to work both independently and in a team setting
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, SharePoint, and File Explorer

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This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties.

Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.