Associate Manager Residency Administrator Family and Community Medicine

Primary City/State:

Tucson, Arizona

Department Name:

Admin-FCM-Clinic

Work Shift:

Day

Job Category:

Administrative Services

Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you.

As an Associate Manager Residency Administrator you will be accountable for the activities required for accreditation, recruitment, and effective operation of the Administrator Family and Community Medicine Program. This dual position provides front-line leadership to team members while organizing, supervising, and coordinating Graduate Medical Education (GME) program(s).

The associate manager and residency admin works both independently and collaboratively with GME to support the development, implementation, maintenance, monitoring, and continuous improvement of the assigned GME programs. Uses specialized GME knowledge, judgment, and skills necessary to guide program coordinators to organize and document all medical education activities for assigned programs. Coordinates recruitment and interviews, makes decisions – guided by policies, procedures and accreditation requirements, provides training, orientation and maintains accurate records on all current and former house staff necessary to verify successful completion of residency program using the Residency Management Software Prepares all cyclical reports for residents, staff and attending physicians.

Schedule: This is a hybrid position - opportunity to work from home up to 2 days a week. Required days are Monday through Friday, day shift (some evenings/weekends may be required for graduations, wellness retreats).

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position supervises and oversees the operations of medical education within a specific department. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education program. This dual position provides front-line leadership to team members while organizing, supervising, and coordinating Graduate Medical Education (GME) program(s). Works both independently and collaboratively with GME to support the development, implementation, maintenance, monitoring, and continuous improvement of the assigned GME programs. Uses specialized GME knowledge, judgment, and skills necessary to guide program coordinators to organize and document all medical education activities for assigned programs. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education programs.

CORE FUNCTIONS

1. Manages the operations of the residency and/or fellowship program including, but not limited to compliance with ACGME, program requirements, and institutional requirements. Establishes and maintains databases of information for accreditation reporting, surveys, licensure, credentialing, audits, and other reporting.

2. Supervises the day to day activity of team members who provide administrative support to GME programs ensuring a high level of productivity. Continuously monitors the functioning of GME processes and recommends changes to operational procedures as necessary. Brings to leaderships attention any potential problems, serious issues, or situations that have not been resolved in a timely manner. Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization.

3. Interviews, selects, and hires qualified department team members. Provides formal training, orientation and on-the-job training. Ensures the ongoing competency of team members through coaching and the evaluation of team member performance in a fair and consistent manner.

4. Accountable for the daily operational performance of the department. Makes decisions – guided by policies, procedures and accreditation requirements. Improves efficiency and accomplishes operational objectives. Serves as a role model and resource person for providing exceptional customer service. Works within budgetary/financial objectives set by finance and monitors monthly financial reports for variances and adheres to the annual budget.

5. Builds and supports effective relationships with internal and external stakeholders and organizations. Coordinates activities, reviews work, exchanges information, and/or resolves problems related to graduate medical education. Lead and participates in institution wide improvement activities through sharing lessons learned and best practices to facilitates continuous improvements.

6. Coordinates recruitment and interview events and logistics. Ensure all annual credentialing and other hospital and Department requirements are met for each trainee within the assigned program.

7. Collaborate with the Program Director, APD, and/or Program Chief(s) to design and implement yearly rotation and vacation schedules for house staff. Work performed is reportable to the Graduate Medical Education Leaderships. Serves on at least one GME subcommittee annually.

8. Maintains accurate records on all current and former house staff necessary to verify successful completion of residency program using the Residency Management Software Prepares all cyclical reports for residents, staff and attending physicians. Maintains discretion relative to confidential and sensitive residency/fellowship issues.

9. Internal contacts include physicians, administration, and employees. External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING
May supervise non-exempt support staff
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
May provide incidental direction to clerical employees. For those positions directly supervising professional employees, the position has full authority for employment actions including selection, training, coaching, and performance reviews.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

Requires extensive sitting with periodic standing and walking.

May be required to lift up to 20 pounds.

Requires significant use of personal computer, phone and general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

May require off-site travel.

MINIMUM QUALIFICATIONS

Must possess knowledge of medical education coordination as normally obtained through the completion of a bachelor’s degree in business, human relations or related field.

Must have C-TAGME or acquire the certification within two years. Must possess or obtain active Notary Public commission within 90 days of hire.

Must possess an understanding of graduate medical education as normally demonstrated with five years of experience in a healthcare related field. Requires strong research and organizational abilities. Requires excellent interpersonal skills. Must have the ability to guide and lead others. Requires demonstrated negotiation and persuasion skills.

PREFERRED QUALIFICATIONS

Leadership experience preferred.

Experience in graduate medical education preferred.

Additional related education and/or experience preferred.

DATE APPROVED 08/18/2024

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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