Care Coordination Operations Support Specialist

Primary City/State:

Sun City, Arizona

Department Name:

Case Mgmt-Hosp

Work Shift:

Day

Job Category:

Clinical Care

Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career.

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

As a Care Coordination Operations Support Specialist, you will call upon your Care Coordination, Post Acute, Data Analysis, and/or Education work history daily. You will work in collaboration with the Care Coordination Leadership at each facility you support. You will have oversight into risk management, safety, quality, planning, education, onboarding and more areas for the departments.

You will support Care Coordination Teams at Banner Boswell Medical Center, Banner Del Webb Medical Center, Banner Thunderbird Medical Center, and Estrella Medical Center. You will work one day a week at each facility you support, with the fifth day as determined by the needs of the business. Your work shifts will be Monday-Friday, 8:00 a.m.- 4:30 p.m. If this role sounds like the one for you, Apply Today.

Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

This position is responsible for supporting Care Coordination leadership in the planning, development and supporting the on-boarding and orientation of newly hired Care Coordination employees, auditing and analysis for defined KPIs, gathering and analyzing data metrics as requested, development and/or execution of effective internal communications. This role performs under the guidance and direction of the Executive Director or facility Director and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/department policy/procedures and standards. This position coordinates oversight of quality, risk management, safety and transition of care standards and is a role model and resource person. Collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired employees.

CORE FUNCTIONS

1. Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job’s function.

2. Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others.

3. Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians.

4. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

MINIMUM QUALIFICATIONS

Requires a level of business and clinical knowledge as normally obtained through the completion of a Bachelor’s Degree in business administration, health services administration or related field.

Requires two years of experience in an acute or post-acute care setting.

Knowledge of healthcare management as typically obtained through two years of progressive experience in healthcare operations.

Knowledge of the requirements of the various regulatory and accrediting agencies as applicable.

Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes.

Must have the ability to practice skills according to department and professional standards and quality requirements.

BLS required. BLS not required in post-acute setting.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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