JIRA/BitBucket Administrator

DirectClient: Texas Department of Family and Protective Services(DFPS)
Solicitation#2025C0012
Title: JIRA/BitBucket Administrator
Location: 4900 N. Lamar Blvd, Austin, TX 78751
Duration: Until 8/31/2025 with possible extension
Last date for submission: March 9, 2025 (2.00 PM-CST)

Important Note: The working position is Hybrid - On Site and Telework. Candidates selected for this opportunity may be required to physically attend meetings in Austin, TX and physically pick up agency issued equipment in Austin, TX on their first day of contract. Texas local candidates only.

DESCRIPTION OF SERVICES:
The Worker is responsible for performing computer systems analysis or development work. Work involves coordinating, planning and analysis of user requirements, procedures, and problems to automate processing or to improve existing systems.
This role may also be responsible for the following:
Configures and customizes JIRA Data Center and BitBucket for various agency needs.
Provides system administration support for Atlassian tools such as (Jira, Bitbucket) & drive increased user adoption through continuous improvements within the toolset.
Consolidates and prioritizes IT business needs related to JIRA implementation and documents updates needed.
Maintains an intake process for organization s staff to submit JIRA improvement needs.
Maintains a backlog of JIRA implementation improvements needed.
Works with project teams to create new projects as needed to satisfy new and existing business requirements.
Optimizes and maintains established projects to improve performance and work processes leveraging JIRA best practices to implement Agile, Kanban, and other frameworks optimal configurations.
Integrates JIRA with existing tools including PPM and BitBucket to support specific business requirements.
Updates and integrates JIRA with new features and other tools within the Atlassian suite based on best practices to optimize usage across the enterprise.
Customizes, workflows, screens, fields, issue types, dashboards, filters, and schemes to meet business requirements.
Customizes the toolset to align with established projects roadmap and optimize integration with CAB processes.
Manages user permissions for tools according to the needs of projects and teams.
Identifies opportunities and implement automations as needed to improve workflows, streamline repetitive tasks, and improve efficiency.
Researches, recommends, and configures plugins to enhance Jira/BitBucket functionality and meet specific business requirements.
Recommends and implements appropriate permission schemes, groups, and roles based on department team structures and security best practices.
Reviews and audits user accounts and permissions regularly to ensure compliance with security policies and maintain license limits.
Performs training sessions and workshops to share knowledge and best practices with users and stakeholders.
Provides technical support to end-users and other stakeholders, troubleshooting issues and providing guidance.
Updates SOPs with system configurations, processes, and best practices.
Coordinates with users, vendors, stakeholders, and other teams to implement system upgrades.
Develops and maintains backup and recovery strategies for Jira, BitBucket, and installed plug-in data.
Ensures project schedules are met, and/or re-negotiated, and approved by customer and Team Manager prior to target dates.
Prepares memos and ad hoc reports upon request related to project statuses, performance measures, and other information requests.
Participates in project and team technical and functional design and requirements meetings.
Participates in development processes for all system modifications developed or supported by the team and looks for potential issues during the SDLC phases and communicates and recommends to management possible mitigation or contingency plans.

CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Required/Preferred Experience
8 Required Working experience in JIRA Data Center administration
8 Required Working experience in BitBucket Data Center administration
4 Required Experience using JIRA/BitBucket REST APIs for integration, complex workflows, screen modifications, permission schemes, and notifications
4 Required Experience designing and managing complex JQL and SQL queries
4 Required Experience performing user administration for installed Atlassian toolset (including JIRA and BitBucket) to support project teams
4 Required Experience troubleshooting JIRA/BitBucket issues and providing technical support to users
4 Required Experience providing training to technical and non-technical teams to use installed Atlassian toolset
4 Required Experience updating SOPs to document system configurations, processes, and best practices
4 Required Knowledge of Microsoft Office Suite
8 Preferred Jira Administration for Datacenter and Server certificate
5 Preferred Certified Scrum Master