Behavioral Health Medical Assistant

OB TITLE: Behavioral Health Medical Assistant

REPORTS TO: Chief Nursing Officer

Hours: 8am-5:00pm. (Must Be able to travel to the North Shore 3 days out the week.)

Baptist Community Health Services Mission Statement:

Demonstrating the love of Christ by providing high quality medical and behavioral healthcare in underserved communities.

Essential functions include but are not limited to:

• Room patients, obtain vitals, patient history, and reason for seeking care
• Perform basic triage per specific office protocol procedures
• Perform Front Desk functions including scheduling
• Prepares zoom calls for providers and completes virtual intake for telemedicine visits
• Follow prescription refill procedures
• Maintain patient records confidentiality
• Follows current procedures for collecting copayments and verifying insurance eligibility
• Assist the provider with patient education pertaining to their ongoing health care: Results of lab, x-ray, etc. reports
• Diet and exercise
• Laboratory and radiology preparation (labeling, etc)
• Administers medications while adhering to the rights of medication administration

Additional Responsibilities:

• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols
• Maintain clean and organized work area and exam rooms
• Maintains adequate supplies, medications, and immunizations necessary for effective clinic operation
• Maintains infection control processes
• Maintain professional appearance and personal conduct at all times including wearing appropriate uniforms and ID badges while on duty
• Adhere to employer work practices as described in Baptist Community Health Services Policies and Procedures Manual
• Establish and maintain effective working relationships with physicians, staff, and management
• Effectively cope with typical job stress
• Document work processes as required including appropriate processing of inboxes in a timely manner
• Updates medical record as required during patient visit Review of medications
• Review of health history
• Review of demographic information
• Completion of LINKS/Athena for vaccinations administered
• Ensures timely processing of inbox messages (keeps inbox to less than 10 messages daily)
• Timely completion of required educational offerings in Relias and in person
• Attends quarterly all staff training sessions
• Participation in community events
• Perform other duties as assigned

Qualifications:

• Current Medical Assistant certification verified with certificate of completion from a recognized medical assistant training program
• CPR certification for Health Care Providers from the American Heart Association
• Ability to multitask efficiently and effectively
• Must be able to act calmly and effectively in a busy or stressful situation
• Ability to communicate effectively in the English language in person, by phone, and in writing
• Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance

Skills:

• Medical terminology
• Strong organizational and interpersonal skills
• Knowledge of medications and injection procedures

Physical Requirements:

• Must be able to hear adequately to perform job duties in person and over the telephone
• Able to use stethoscope and respond to verbal questions
• Must be able to communicate clearly to patients in person and over the telephone
• Vision must be acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens
• Must have the ability to lift and carry items weighing up to 30 pounds unassisted, including assisting patients when required
• Adequate physical ability including sufficient manual dexterity to perform the requisite health care service, including injections
• Frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift
• Exposure to communicable diseases, bodily fluids, medicinal preparations, and other conditions common to a clinic environment

Teamwork:

1. Works cooperatively within own department and other areas of BCHS

2. Willingly accepts additional responsibilities—tries to make others’ job easier

3. Responds quickly to requests for assistance

4. Required to work closely with patients and BCHS associates

5. Interacts with other employees to resolve challenges and improve systems

6. Accepts feedback from patients, visitors, clinic employees, physicians, and general

public

7. Ability to adapt to change in the work environment

Continuous Improvement:

• Actively participates in training programs offered at BCHS

2. Continuously looks for and suggests ways to improve

3. Effectively and efficiently completes assignments in a cost effective manner

4. Implements improvements as appropriate

5. Demonstrates interest in own growth and development by:

• Periodically evaluating own performance
• Demonstrating an awareness of personal abilities and limitations
• Independently seeking means to make improvements
• Attending and participating in in-service and continuing education training
• Attending departmental meetings and all staff training

Communications:

1. Keeps other staff appropriately informed of relevant issues that arise

2. Speaks and writes English clearly, concisely, and appropriately for need

3. Listens carefully

4. Communicates tactfully

5. Understands that all confidentiality and privacy considerations are respected and

fostered at work and off duty

Self-Management:

1. Present a positive image of Baptist Community Health Services

2. Carries out assignments with little need for direction

3. Adheres to time and attendance policy requirements

4. Maintains confidentiality

5. Provides proper notification of absence and tardiness

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Duties deemed necessary by leadership will be considered a part of this job description.

I have read the Medical Assistant job description along with qualifications and other requirements and understand the functions and objectives of the position.

Employee Signature: ___________________________________ Date: ____________________

Job Type: Full-time

Pay: $16.25 - $16.75 per hour

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Required)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Ability to Relocate:

• New Orleans, LA: Relocate before starting work (Required)

Work Location: On the road

Salary : $16 - $17