What are the responsibilities and job description for the IT - Desktop Support Technician position at Baptist Hospitals of Southeast Texas?
We are looking to add top talent to our Baptist Hospitals of Southeast Texas team.
Join us in performing Sacred Work!
Competitive Benefits Are Offered Including
Matched Retirement Plan
Paid Time Off
Comprehensive Benefit Plan – Medical, Dental, Vision and Much More!
Bonus Potential
Summary/Objective
The Desktop Support Technician I is responsible for configuring, installing and maintaining PC hardware, software, etc for all clients at all hospital locations. This non-clinical position requires skills and experience in computer troubleshooting and repairs. The Desktop Support Technician I must support the mission of providing Sacred Work to all who enter the doors of Baptist Hospitals of Southeast Texas.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or equivalent
1-3 years of experience
Required License/Certifications
N/A
Join us in performing Sacred Work!
Competitive Benefits Are Offered Including
Matched Retirement Plan
Paid Time Off
Comprehensive Benefit Plan – Medical, Dental, Vision and Much More!
Bonus Potential
Summary/Objective
The Desktop Support Technician I is responsible for configuring, installing and maintaining PC hardware, software, etc for all clients at all hospital locations. This non-clinical position requires skills and experience in computer troubleshooting and repairs. The Desktop Support Technician I must support the mission of providing Sacred Work to all who enter the doors of Baptist Hospitals of Southeast Texas.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide level 2 technical support to users
- Track orders and escalate issues to other IT teams as required.
- Provide excellent customer service.
- Install, setup, move, maintain end user equipment including printers, workstations, mobile devices, etc.
- Analyze and troubleshoot all system failures to component level if necessary and rapidly initiating repairs.
- Support IT and Hospital projects as a resource and technical guidance.
High School Diploma or equivalent
1-3 years of experience
Required License/Certifications
N/A
