Description
The Bar Association of San Francisco is excited to be hiring for a Membership Director :
The Membership Director oversees the recruitment and retention of individual members and law firm / corporate sponsor group members. This individual will work with BASF's Member Services to develop and provide services to BASF members; maintain the membership database, manage dues invoicing; collect data and relevant statistics; conduct data and trend analysis; conduct competitive market studies and analysis; develop plans for membership recruitment and retention; and provide data to BASF departments. The Membership Director reports to the Deputy Executive Director and supervises the Membership Coordinator. This is an exempt full-time position.
Essential Job Functions :
- Develop policies and procedures for membership recruiting and retention.
- Recruit and retain members :
Identify recruitment and retention targets and create, implement and manage recruitment and retention strategies and action plans to attract new members.
Maintain good relationships with individual members as well as with law firm / corporate sponsor firm contact persons and group members.Create, implement and manage, with Communications and Member Services departments as appropriate, a creative and cost-effective marketing plan for membership that effectively markets BASF and its member benefits to existing and potential BASF members.Identify new and meaningful member benefits for BASF members.Serve as one of the primary faces of BASF that interfaces with existing and potential BASF members and regularly markets BASF's benefits, services, programs and value to existing and potential BASF members. This includes engaging with members and recruiting members at BASF events, and planning certain membership events.Monitor results, collect, maintain and analyze statistics, and revise processes and plans accordingly.Conduct data and trend analysis and identify, create and implement solutions based on trends and in response to statistical analysis.Create and / or manage, in partnership with the Communications Department, membership communication / marketing tools such as the content of member pages on the BASF Web site, member brochures and other collateral, and membership cards.Maintain and improve the BASF membership database :Develop, implement and utilize protocols and procedures to update existing records and input new records.
Conceive, develop and oversee improvements and enhancements to the membership database.Continually improve processes, protocols, and procedures to maximize usability of the database and data by BASF staff members.Assure that all data collected is useful and necessary and regularly review data points for relevance and improvement opportunities. Work with other departments to capture data collection needs of the organization.Retrieve and assist other staff with retrieving and segmenting data / information from the database in a useful form. Work with staff, including but not limited to the IT staff, to enhance storage, delivery and retrieval of information, such as creation of data extraction reports, merge documents and macros.Manage the dues payment and renewal processesWork closely with the IT department, Communications department and BASF's external Web site vendor to develop and maintain an accessible, user friendly, efficient, and secure electronic dues payment / renewal process and robust, information rich member pages section of the BASF Web site.
Coordinate annual membership dues invoicing process from start to finish. This includes, among other things, creating cover letters and marketing / notice inserts. Work closely and collaboratively with the IT department throughout this process. Work with the Communication department as appropriate.Supervision of membership department staffSupervise Membership Coordinator.
Qualifications :
5-8 years marketing and / or sales experiencePrior experience with member organizations is preferredStrong data and trend analysis and research skillsKnowledge of database software and information storage and relationships, in order to design best collection, storage and retrieval of information protocols, practices, and proceduresMicrosoft Excel, Word, PowerPoint skillsStrong organizational and project management skills, with keen attention to detailStrong written and verbal communication and presentation skillsStrong interpersonal skills, with demonstrated team player abilitiesExperience in effectively supervising other staff membersEducation and Experience :
Bachelors degree in marketing or similar discipline or equivalent experienceWhy Work For Us :
We offer a collaborative work environment, and a progressive work culture. Additionally, we have a standard 35-hour workweek, flexible scheduling (manager's discretion), and we are a mission and values based organization.
We also offer competitive pay and a generous benefits package that includes : a choice of medical insurance plans, dental insurance, vision insurance, pretax commuter, health, and dependent care accounts, employer paid short- and long-term disability insurance, life insurance, a retirement and profit-sharing benefit, and more!
To find out more about BASF, please visit our website at www.sfbar.org
Equal Opportunity Employer :
BASF is an Equal Opportunity Employer. We conduct all employment-related activities without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation or any other classification protected by applicable Local, State or Federal employment discrimination laws.
