What are the responsibilities and job description for the Banking Customer Support Specialist position at Bar Harbor Bank & Trust?
Financial Services Role Description
We are looking for a talented individual to join our team as a Customer Service Representative in our Winter Harbor, ME branch. As the primary point of contact for our customers, this role plays a crucial part in our success.
About This Position
In this role, you will be responsible for delivering outstanding customer service, addressing day-to-day financial needs, and establishing trusting relationships with individuals in the communities we serve.
Main Job Responsibilities
- Provide personalized support to customers in identifying their financial needs and recommend suitable products and services to drive business growth.
- Identify opportunities to refer customers for loans, trusts, investments, insurance, and other premium services offered by the bank.
- Gain a solid understanding of the banking industry and contribute to achieving branch goals in areas such as deposits and loans.
- Process customer transactions efficiently, professionally, and with courtesy.
Essential Skills and Qualifications
To succeed in this role, you should possess:
- A passion for customer service and a proven track record in this area.
- A basic understanding of Windows operating system.
- A minimum of a high school diploma.
Our Company Values
We believe that organizations with a strong culture and a clear purpose are more attractive places to work and achieve greater long-term success. Our six core values are:
- Positivity: We strive to create a motivating and enjoyable work environment.
- Communication: We prioritize clear and open communication to foster strong relationships.
- Teamwork: We encourage collaboration to drive positive outcomes.
- Initiative: We value innovative thinking and continuous improvement.
- Professionalism: We maintain a professional demeanor, treating others with respect and care.
- Quality: We aim to deliver exceptional quality in all aspects of our work.
Equal Opportunity Employer Statement
Bar Harbor Bank & Trust is an equal opportunity employer, committed to diversity, equity, and inclusion.
