What are the responsibilities and job description for the Guest Experience Coordinator position at Bar W Guest Ranch?
General Responsibilities:
The role of the Guest Experience Coordinator is to “own” the guest from the time of booking to the time of arrival. Ensuring that each guest has the proper expectations and is prepared for arrival and that operations and the Bar W, as a whole, receive all of the required information. This is the liaison position between the booking agent, guest, and operations.
Responsibilities Include:
● Interact with guests from time of booking to arrival, building a relationship with the guests.
● Ensure proper expectations for guests to the reality of the ranch.
● Send waivers and paperwork to each guest.
● Ascertain rider profiles, flight information, dietary restrictions, and any specific needs.
● Add special packages to bookings – birthday, anniversary, etc.
● Send provision forms and receive back – give each week’s provision requests to Guest Relations for purchase.
● Book guests Rafting activities into RezStream – prep list for operations and rafting company.
● Assist guests in booking their UTV rides.
● After guest stays – review surveys and reach out to guests. Remind guests of returning guest discounts, make sure they are signed up for newsletter, and if guest is willing to provide a testimonial refer them to Marketing Coordinator.
● Help coordinate events as assigned by Sales Manager.
● Crosstrain on phones.
● Crosstrain to book trail rides and sleigh rides.
● Crosstrain to book winter guests
● Crosstrain for winter check-in’s and check-out’s.
● Crosstrain on preparing the guest room sheets.
Personal requirements:
● Be able to work with guests and multiple departments in a positive way.
● Develop relationships with guests.
● Self-starter who can lead by example.
● Must have excellent people and communication skills.
● Be a team player.
● Live by the Bar W core values.
● Must be responsible and let your supervisor know if you cannot get something done.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
- Monday to Friday
- Rotating weekends
Experience:
- Hospitality: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Relocate:
- Whitefish, MT 59937: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19
