Inside Sales - Material Handling Equipment

Key Requirements:

• Must have a technical background.
• Working knowledge of the SAP system is essential.
• Candidates with experience in the material handling equipment industry are preferred.

We are a global leader in manufacturing lift truck attachments, forks, and lift tables, offering the most extensive product range in the market. With nearly 75 years of expertise, the company focuses on designing, producing, and distributing material handling equipment. We emphasizes research, technological innovation, and adapting to local market needs while leveraging the strategic strengths of a large organization. With 20 direct branches, over 900 employees, and a network of independent dealers worldwide, We hold a prominent position in the lift truck attachment industry.

Inside Sales & Technical Support Specialist

• Job Type: Direct Hire/Permanent
• Time Type: Full-Time (40 hours/week)
• Salary: $61k to 98K (based on experience)
• Travel Required: Some travel may be required.
• Primary Location: Bolzoni US Sulligent, AL
• Field-Based: No
• Relocation Assistance: Not available

Job Description

We are seeking an Inside Sales & Technical Support Specialist responsible for delivering and contributing to a superior customer experience. This position focuses on the accurate and timely development of quotes, entertaining sales orders, configuring products to meet customer demand, and providing sales reporting.

Key Accountabilities
The Inside Sales & Technical Support Specialist will:

• Provide support to customers (dealers and end-users) in the technical functions including:
• Troubleshooting assistance
• Application analysis
• Offer feedback to product engineering to improve product design and prototype testing through:
• Product improvement recommendations
• Inspection and analysis

This is an onsite position.

Responsibilities

• Provide world-class technical coaching and support to dealer and OEM service organizations.
• Respond to customer service calls immediately or return calls within 5 minutes of message receipt.
• Resolve minor technical assistance requests within 4 hours of first contact.
• Address major technical problems through resolution or conversion within 48 hours of first contact.
• Utilize customer feedback and field experience to drive improvements
• Complete projects within specified time frames to support product design improvement and cost reduction.

Minimum Qualifications

Candidates must meet one of the following qualifications:

• Bachelor’s Degree (preferred in an Engineering-related field).
• Or a Bachelor's Degree with 1–5 years of experience in manufacturing of consumer goods.
• Or an Associate's Degree with 2–4 years of experience in an Engineering field.
• Or a High School Diploma with 5 years of experience in Inside Sales in a similar field.

Required Skills

• Associates or technical trade school education beyond high school.
• 5 years of experience in industrial equipment repair, troubleshooting, and customer service.
• Knowledge of hydraulic and electric operational systems.
• Customer service liaison between customer and all departments.

Key Competencies:

• Sales Order Review
• Quoting
• Order Entry
• Product Configuration
• Sales Reporting
• Discount Analysis
• Knowledge of company and industry standards.
• Strong customer relationship management skills.
• Business and financial acumen.

Benefits

We offer an excellent benefits package, including:

• Medical, dental, and life insurance
• 401(k) and profit sharing

Job Type: Full-time

Pay: $61,000.00 - $98,000.00 per year

Shift:

• Day shift

Ability to Relocate:

• Sulligent, AL 35586: Relocate before starting work (Required)

Work Location: In person

Salary : $61,000 - $98,000