Inside Sales & Technical Support Specialist

Job Title

Inside Sales & Technical Support Specialist

Job Category

Sales

Job Description

BOLZONI AURAMO Inc. is looking for an Inside Sales & Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting.

Key Accountabilities of The Inside Sales & Technical Support Specialist :

Will be expected to provide support to the customer (Dealers and end-users) in the technical functions of Bolzoni Auramo attachments including: troubleshooting assistance, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis.

The Inside Sales & Technical Support Specialist is an onsite position.

Key Accountabilities

• Provide world class technical coaching and support to dealer and OEM service organizations
• Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt
• Minor technical assistance requests resolved within 4 hours of first contact
• Major technical problems either resolved or converted within 48 hours of first contact
• Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions
• Projects completed within time frame specified to support product design improvement and cost reduction
  
  

Minimum Qualifications

• Associates or technical trade school education typically received beyond high school
• 5 years’ experience in industrial equipment repair troubleshooting and customer service
• Knowledge of hydraulic and electric operational systems
• Customer service liaison between customer and all departments
• Sales Order Review
• Quoting
• Order Entry
• Product Configuration
• Sales Reporting
• Discount Analysis
  
  

The Inside Sales & Technical Support Specialist will have the following minimum qualifications:

• Bachelor's Degree preferred (in Engineering related field)
  
  

-or-

• Bachelor's and 1 - 5 years of experience in manufacturing of consumer goods.
  
  

-or-

• Associate's Degree and 2-4 years' experience in Engineering field.
  
  

-or-

• High School Diploma and 5 years' experience with Inside Sales in similar field.
  
  

-plus-

• Knowledge of Company and Industry
• Customer Relationship Management
• Strong business and financial acumen
  
  

We are an equal opportunity employer.

EOE/Minorities/Females/Veterans/Disabled**

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

Some travel may be required.

Primary Location

Bolzoni US Sulligent, AL

Address

7711 US Highway 278

Zip Code

35586

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled