Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at The Baranof Hotel Best Western Signature Collection. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Greet guests warmly upon arrival and assist with the check-in process.
• Manage reservations and handle guest inquiries via phone systems and in-person interactions.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest concerns or complaints promptly and effectively, ensuring guest satisfaction.
• Maintain accurate records of guest accounts and transactions.
• Collaborate with other hotel departments to ensure seamless service delivery.
• Uphold high standards of phone etiquette while communicating with guests.

Experience

• Previous experience in guest services or a similar role within the hospitality industry is preferred.
• Familiarity with hotel management software is a plus.
• Strong understanding of guest relations principles and practices in a resort or hotel setting.
• Excellent communication skills, both verbal and written, with an emphasis on professionalism.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time, Seasonal

Pay: $17.50 - $20.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Overnight shift
• Weekends as needed

Ability to Commute:

• Juneau, AK 99801 (Required)

Ability to Relocate:

• Juneau, AK 99801: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21