Front Desk Agent - Cape Fox Lodge

Cape Fox Lodge needs a new team member! We are seeking an enthusiastic and professional Front Desk Agent. Someone who enjoys taking care of guests and handling the required back-office tasks will find this position to be a good fit. The Front Desk Agent is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. This role requires accuracy with daily accounting procedures. Work hours may vary.

Duties Include:

• Greet, register, and assign rooms to guests of Lodge
• Verify customers' credit and establish how the customer will pay for the accommodation
• Keep records of room availability and guests' accounts via computers
• Compute bills, collect payments, and make change for guests
• Perform simple bookkeeping activities, such as balancing cash accounts
• Issue room keys
• Review accounts and charges with guests during the check-out process
• Post charges, such those for rooms, food, liquor, etc. to ledgers using computers
• Transmit and receive messages, using telephones or telephone switchboards
• Contact housekeeping or maintenance staff when guests report problems
• Make and confirm reservations
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Record guest comments or complaints, referring customers to managers as necessary
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Arrange tours, taxis, or restaurant reservations for customers
• Deposit guests' valuables in hotel safes or safe-deposit boxes
• If qualified, may drive hotel shuttle van to transport guests to and from airport ferry and other transportation facilities

• At least 6-months of experience in a similar role is preferred
• High School diploma or equivalent is required
• Prefer candidates 21 years of age or older due to liquor sales in adjacent gift shop
• Skills in Microsoft Office including Word, Excel, and Outlook are desired
• Experience with additional hotel management or accounting software is desired
• Customer oriented, friendly, and energetic
• Ability to work under pressure between phone calls, customers at the desk and other surrounding noises
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.