What are the responsibilities and job description for the Outreach Coordinator position at Barasch & McGarry - Lawyers for the 9/11 Community?
PURPOSE:
Manage the timely and accurate process of vetting potential clients for eligibility to the 9/11 Victim Compensation Fund (VCF). The Outreach Coordinator will be responsible for communicating with potential clients to obtain information regarding their 9/11 exposure, illnesses, and proof of presence. The Outreach Coordinator is responsible for collecting and recording accurate details from leads to determine eligibility and appropriate next steps.
JOB RESPONSIBILITIES:
$60,000 - $70,000
WHO WE ARE:
Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community.
Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
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Manage the timely and accurate process of vetting potential clients for eligibility to the 9/11 Victim Compensation Fund (VCF). The Outreach Coordinator will be responsible for communicating with potential clients to obtain information regarding their 9/11 exposure, illnesses, and proof of presence. The Outreach Coordinator is responsible for collecting and recording accurate details from leads to determine eligibility and appropriate next steps.
JOB RESPONSIBILITIES:
- Qualify leads for 9/11 exposure and eligibility to the VCF
- Accurately record data in the Salesforce Leads system, including submitting the “Take a Call” form
- Inform clients about the claims process to set expectations regarding the timeline and required documentation
- Perform regular follow-up calls, texts, or emails and facilitate communication with prospects to identify new possible claims
- Regularly monitor and respond to internal correspondence via email, Slack, and Salesforce
- Monitor incoming and existing leads in Salesforce via your Dashboard
- Hit determined call goals
- Participate in outreach events to further our mission to educate the 9/11 community about the WTCHP and VCF
- Seek outreach opportunities to reach new members of the 9/11 community
- Special projects as assigned
- Bachelor’s degree preferred
- The ability to speak Russian is a plus
- A commitment to excellent customer service
- Excellent written and verbal communication skills
- Superb interpersonal skills, including the ability to quickly build rapport with prospective clients
- Competency in Microsoft applications, including Word, Excel, and Outlook
- Ability to work comfortably in a fast-paced environment
- Able to work in the office Monday through Thursday, with Friday as an optional remote day
$60,000 - $70,000
WHO WE ARE:
Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community.
Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
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Salary : $60,000 - $70,000
