What are the responsibilities and job description for the Front Desk position at Barbour Orthopaedics & Sports Medicine?
Barbour Orthopaedics & Spine is an expanding medical practice with six clinics located throughout Metro-Atlanta, a Greenville SC clinic, and a brand new Jacksonville FL clinic. We are committed to creating an outstanding employee experience, while offering unmatched customer service to our patients. Building your career at Barbour Orthopaedics & Spine, you will get the opportunity to gain vital experience and work with the most amazing team members.
We are currently searching for a Front Desk Associate to join our growing company with our Chamblee, GA location. The Front Desk Associate is a highly visible, first impression, greeting every patient personally, information gathering, organizing, top performance position. Enthusiasm and compassion will provide for the exceptional patient experience. Duties will include maintaining all front desk activities such as Scheduling Appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, Insurance Verification, and accepting payments. This position would travel to different locations when needed.
Responsibilities:
- Collect and enter patient data while checking the accuracy of existing data.
- Prepare appropriate paperwork for patient appointments.
- Verify Patient Insurance or Financial Responsibility
- Collect any payments required by patients before their visit.
- Demonstrate professionalism in appearance, language, and demeanor.
- Properly greet all who enter the office and check patients in accordingly.
- Scan patient data into appropriate charts.
- Monitor patient wait times.
- Communicate with patients as they wait.
- Schedule patient appointments in person or over the phone.
- Answer phone calls and transfer calls to the appropriate departments.
- Monitor office supply levels.
- Complete office opening and closing procedures.
Qualifications:
- High school graduate or GED certificate recipient
- Customer service experience required
- Bilingual preferred, other languages a plus.
- Evidence of leadership qualities.
- Language skills adequate for high-level written, interpersonal, and telephone communication.
- ASC/Medical Office experience preferred.
- EMR/EHR systems experience preferred.
- Computer literacy: Microsoft Word and Excel.
- Must be able to multitask and work well under pressure, must be reliable, professional, presentable, computer savvy, and have basic knowledge of medical insurance processes.
Why Work for Us?
We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, catered lunch once a week, and you get your birthday off with pay.
