What are the responsibilities and job description for the Customer Care Support Specialist position at Barclays Bank PLC?
As a Customer Care Support Specialist, your role will be pivotal in fostering and maintaining positive client relationships. Your excellent communication skills will enable you to effectively liaise with clients, ensuring their needs are met and expectations exceeded. Analytical and critical thinking skills will be essential in understanding client requirements and providing tailored solutions. Flexibility and weekend availability will allow you to support clients whenever needed, demonstrating your commitment to their success. Being bilingual will enhance your ability to connect with a diverse client base, while experience in a contact center will provide a solid foundation for managing client interactions. Proficiency in Microsoft Office will ensure you can efficiently handle administrative tasks, contributing to a seamless client experience. Your dedication and adaptability will make you a valuable asset to our team.
To be successful as a Customer Care Support Specialist, you should have experience with :
- Weekend availability
- Good communication skills
- Analytical and Critical thinking skills
- Flexibility (Overtime availability)
Some other highly valued skills may include :
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is located in Wilmington, DE.
Purpose of the role
To provide resolutions for customer queries / issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
