What are the responsibilities and job description for the IT Service Management Engineer position at Barings LLC?
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.
We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.
Job Title: Global Technology Operations – IT Service Management - Engineer
Location: Charlotte, NC
Primary Responsibilities
Job duties and responsibilities, not limited to:
- At least 5 years of hands-on experience in ServiceNow Platform strategy, governance, and solution architecture.
- Ideation, design, and development of ServiceNow platform.
- Develop, configure and customize ServiceNow – collecting requirements, writing implementation plans, creating workflows, write JavaScript, customize the UI, and manage groups & roles.
- Manage ServiceNow instances (dev, test, prod) including upgrade process and promotion of changes between environments.
- Coordinate with other ServiceNow resources to define development standards and processes to promote code changes within the instances
- Utilize web services (SOAP and REST), email and other relevant technology to integrate 3rd party systems with ServiceNow
- Automation of processes using ServiceNow Orchestration and other relevant modules and technologies as well as managing data using ETL between ServiceNow and other systems
- Analyze user requirements and current procedures in order to improve system capabilities, automate process workflows
- Proficient in JavaScript, and HTML
- Development of reports, views and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools/processes
- Create and maintain API and data integration processes between ServiceNow and other services
- Comfortable working in a fast-paced, results-oriented environment
- Strong interpersonal and written communication skills.
Qualifications
- Bachelor’s degree and related work experience.
- 3 years of experience with ServiceNow required
- Experience with HTML and Java Script required, Knowledge of Jelly script preferred.
- Good understanding of ITIL frameworks and processes including Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Request Fulfillment
- Knowledge of LDAP/Active Directory.
- Experience with MID Server, Orchestration and extending the ServiceNow data model
- Certified ServiceNow Application Developer and System Administrator preferred
- ServiceNow Implementation Specialist Certification is a plus
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Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
Barings offers a comprehensive benefits package including:
CORE BENEFITS & WELLNESS
- Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
- Fitness Center Reimbursement Program (Including Online Memberships)
- Employee Assistance Program (EAP)
- Fertility Benefits
FINANCIAL WELL-BEING
- Highly competitive 401(k) Plan with Company Match
- Health Savings Account (HSA) with Company Contributions
- Flexible Spending Accounts (FSA) - Health Care & Dependent Care
- Retirement Health Reimbursement Account
LIFE INSURANCE
- Basic and Supplemental Life Insurance
- Spouse and Child Life Insurance
TIME OFF, DISABILITY AND LEAVE OF ABSENCE
- Paid Vacation, Sick Days and Annual Holidays
- Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
- Short and Long Term Disability Plans
- Paid Volunteer Time
OTHER BENEFITS
- Education Assistance Program
- Charitable Matching Gifts Program
- Commuter Reimbursement Program
- Adoption and Surrogacy Reimbursement Program
