What are the responsibilities and job description for the Director, IT Service Management & Governance position at Wastequip?
Job Details
Description
Key Responsibilities:
IT Service Management (ITSM)
At Wastequip, we are dedicated to fostering a collaborative and innovative work environment. As a Director in our IT leadership team, you will have an opportunity to lead a critical function with executive visibility and the ability to drive meaningful changes.
Description
Key Responsibilities:
IT Service Management (ITSM)
- Lead the ITSM function, ensuring a structured approach to incident, problem, change, and request management.
- Drive continuous improvement in IT service delivery, ensuring operational efficiency and business alignment.
- Establish and track key performance indicators (KPIs) and SLAs for IT service performance.
- Oversee the IT service catalog, ensuring transparency and ease of use for business stakeholders.
- Champion the adoption of ITIL best practices and process automation.
- Oversee the IT PMO, ensuring project alignment with business priorities and value-driven execution.
- Define and enforce governance processes for IT project intake, prioritization, and execution.
- Provide regular status reports and updates to senior leadership on project progress, risks, and issues.
- Establish and continuously improve the project management processes, tools, and templates to increase efficiency and consistency.
- Promote the adoption of Agile, Waterfall, or hybrid project management methodologies based on the project requirements.
- Manage the IT budget, ensuring cost transparency, financial discipline, and alignment with corporate objectives.
- Develop and implement IT chargeback/showback models to optimize cost allocation and accountability.
- Partner with finance teams to develop long-term IT investment strategies and financial forecasting.
- Track IT spend, ensuring cost optimization and alignment with business needs.
- Act as a strategic advisor to the CIO, driving IT governance maturity and service excellence.
- Lead, mentor, and develop a team of ITSM, governance, and financial management professionals.
- Build strong relationships with business leaders to ensure IT services meet evolving business demands.
- Stay ahead of industry trends, bringing innovative ideas to enhance IT efficiency and value delivery.
- Bachelor’s degree in information technology, Business, Finance, or a related field (Master’s preferred)
- 10 years of experience in IT service management, IT governance, or IT financial management.
- Deep understanding of ITSM tools (e.g., ServiceNow, Cherwell) and project management methodologies (Agile, Waterfall).
- Strong leadership experience, with a track record of building and leading high-performing teams.
- Expertise in ITIL, COBIT, and IT governance frameworks.
- Experience managing IT budgets, financial planning, and cost optimization in a complex enterprise environment.
- Strong analytical, strategic thinking, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
At Wastequip, we are dedicated to fostering a collaborative and innovative work environment. As a Director in our IT leadership team, you will have an opportunity to lead a critical function with executive visibility and the ability to drive meaningful changes.
