Demo

Customer Service Representative

Barkers Heating & Cooling
Texas, TX Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 4/21/2025

Overview

Looking to TRADE UP to a better opportunity? Barker's Cooling, Heating & Plumbing is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team :

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

  • Uncapped Pay Potential
  • Medical, Prescription, Dental, Vision Insurance
  • Disability and Term Life Insurance
  • Matching 401(k)
  • On-going training & development and growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)

What you will do :

  • Manage incoming calls from customers
  • Schedule and manage customer estimates
  • Identify and assess customers' needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules
  • Renew and manage maintenance agreements
  • Build relationships with customers and provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
  • Who you are :

  • 1-5 years of call center or customer support experience preferred
  • Valid driver's license with clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
  • Who we are :

    We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

    We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

    If this sounds like the perfect opportunity for you, don't wait! Apply today!

    We are an Equal Employment Opportunity Employer

    Job Type : Full-time

    Salary : $14.00-$16.00 / hour

    Benefits :

  • Matching 401(k)
  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Paid Time Off
  • Ongoing Training and Development
  • Ability to commute / relocate :

  • College Station, TX : Reliably commute or planning to relocate before starting work (Required)
  • Experience :

  • Call Center or Customer Support (1 year required)
  • Work Location : In person

    Salary : $14 - $16

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