Support Services Coordinator

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a vital role in ensuring that our customers have an exceptional experience with our company. Your primary responsibility will be to provide exceptional customer support through phone calls, email, and chat sessions. If you have a passion for helping others and possess excellent communication skills, we encourage you to apply for this exciting opportunity. **Duties** - Handle incoming customer inquiries via phone, email, and chat, addressing concerns and resolving issues in a timely and professional manner. - Respond to customer requests, addressing any issues or concerns, and ensuring that the customer is satisfied with the outcome. - Use computerized systems to record and track customer interactions, including data entry and updating customer profiles. - Utilize a variety of communication channels, including phone, email, and chat, to provide exceptional customer service. - Provide accurate and helpful information to customers, ensuring that their needs are met and that they are satisfied with the service provided. - Work in a fast-paced call center environment, meeting productivity and quality standards. - Make outbound calls to customers to resolve issues, provide updates, or to offer new products or services. - Collaborate with internal teams, including sales and product support, to ensure that customer needs are met and that they are provided with the best possible solutions. - Stay up-to-date on product knowledge, company policies, and industry trends to provide informed support to customers. **Skills** - Excellent customer service and communication skills. - Strong phone etiquette and the ability to work in a call center environment. - Proficiency with computerized systems and data entry software. - Multilingual skills are an asset, as we serve a diverse customer base. - Ability to work in a fast-paced environment and meet productivity and quality standards. - Experience with customer support and service. - Outbound calling experience is beneficial. - Bilingual or multilingual skills are highly desirable. - Experience with data entry and customer support software is a plus. - Ability to maintain a positive and professional attitude in a dynamic and high-pressure environment.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift

Work Location: In person

Salary : $13 - $15