What are the responsibilities and job description for the Customer Service Representative position at Barnes Glass Company?
Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties
- Communicate with customers via phone, email, and chat to assist with inquiries and issues
- Analyze customer needs and recommend appropriate products or services
- Maintain a high level of professionalism and phone etiquette at all times
- Process sales orders and returns efficiently
- Provide technical support and troubleshoot customer problems
- Utilize computerized systems to access and update customer records
Qualifications
- Proficient in English; multilingual abilities are a plus
- Previous experience in customer service or a call center environment is preferred
- Strong communication skills with the ability to interact effectively with customers
- Excellent problem-solving skills and the ability to analyze information accurately
- Familiarity with sales techniques and customer support practices
- Competency in using computerized systems for data entry and retrieval
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Shift:
- 4 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $13 - $15