SOFTWARE DEPLOYMENT SPECIALIST (Indianapolis)

Summary

The Software Deployment Specialist is responsible for the deployment, configuration, and maintenance of enterprise-level software. This role ensures smooth software deployment processes, troubleshoots deployment issues, and implements updates for optimal performance. Collaboration with IT teams, user support, and documentation creation are key aspects of the role, with a focus on security and staying current with industry trends.

Essential Duties And Responsibilities

• Analyzes and evaluates deployment requirements to ensure optimal performance.
• Collaborates with IT teams to troubleshoot and resolve deployment-related issues.
• Implements updates, patches, and upgrades to maintain software functionality and security.
• Experience working with deployment software such as PDQ, InTune, Powershell, WinBatch, Command Line Batch files and XML configuration Files preferred.
• Utilizes process automation and best practices to enhance deployment efficiency and effectiveness.
• Tests deployment solutions and provides follow-up communication with end-users to ensure issues are resolved.
• Builds and maintains positive working relationships with team members and internal customers.
• Collaborates with vendor support for issue resolution.
• Participates in the planning and implementation of new software deployments.
• Ensures data integrity and security during deployments.
• Stays updated on industry trends and best practices related to software deployment.
• Attends meetings with internal customers and/or outside vendors to jointly determine and prioritize needs.
• Provides end-user training as needed.
• Prepares written materials for documenting deployment activities and procedures.
• Trains other team members on troubleshooting and diagnosing deployment problems.
• Participates in efforts to develop and implement processes for software and systems monitoring.
• Responsible for problem management activities such as issue resolution and root cause analysis.
  
  
  

Knowledge, Skills And Abilities Required

• Bachelor’s degree in a technology or business-related field or 4 years of related work experience.
• Proven experience as a Software Deployment Specialist or similar role.
• Prior experience in a law firm involving software deployment support for a minimum of 1 year is desired.
• Experience working with deployment software such as PDQ, InTune, or similar platforms is desired.
• Strong experience with Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
• Ability to effectively interface with technical and non-technical staff at all organizational levels.
• Demonstrated troubleshooting ability in software deployment.
• Proficiency in installing, configuring, and maintaining various software applications.
• Strong understanding of problem management, change management, and IT best practices.
• Knowledge of security best practices for software deployment.
• Demonstrated ability to work in a team-oriented and collaborative environment.
• Highly self-motivated, self-directed, attentive to detail, and able to multi-task.
• Excellent written, oral, and interpersonal communication skills.
• Ability to present technical ideas in business-friendly and user-friendly language.
• Basic knowledge of applicable laws and regulations as they relate to technology issues and data privacy laws and practices.
  
  
  

This job description is intended to describe the general requirements of this position. As such, it is not designed to cover or contain a comprehensive listing of job duties or responsibilities required in this job. Subject to firm needs, duties and responsibilities of this position may change at any time, on a temporary or permanent basis, and with or without notice.

Working Conditions

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• Normal office environment with little exposure to excessive noise, dust, temperature and the like
  
  
  

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Equal Employment Opportunity and Diversity Statement

Barnes & Thornburg is committed to equal employment opportunity in both principle and as a matter of policy. We will recruit, hire, train, promote, compensate and provide benefits to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, religious creed, mental and/or physical disability, medical condition, military and/or veteran’s status, genetic information, marital status, sexual orientation, gender identity and/or expression, or any other basis protected by applicable federal, state and local laws. This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment. The firm complies fully with all federal, state and local equal employment opportunity laws.