Spa Receptionist

Property Description

Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.

Overview

We are looking for a friendly and customer service-oriented Spa Receptionist to join our team! The ideal candidate will have exceptional communication skills, a welcoming demeanor, and a passion for helping others feel relaxed and rejuvenated. As a Spa Receptionist, you will be responsible for greeting guests, scheduling appointments, handling payments, and providing general support to the spa staff. You will also have the opportunity to promote and sell spa products and services to guests, so a background in sales is a plus. If you are a team player who thrives in a fast-paced environment and enjoys providing exceptional service to others, we want to hear from you!

Responsibilities

• Reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process
• Utilize proper selling techniques and strategies to maximize spa revenues
• Open and close the spa in accordance with spa policies
• Checking and completing tasks resulting from email/phone messages daily
• Timely and economical shipment of any phone purchases/guest request shipments, including gift cards
• Perform daily spa retail and reception area maintenance and cleaning, including restocking, tagging, steaming, lint rolling, dusting, straightening, vacuuming, etc
• Accurately post charges to group, guest, member and house accounts when necessary
• Maintain an accurate bank balance
• Produce daily reports and end of month reports according to resort accounting and inventory standards
• Up-sell services and products through learning and communicating to guests about our product and service offerings
• Maintains spa product, supplies and equipment in accordance with resort, state and local standards
• Comply with all OSHA, Health Department and resort regulations
• Regular and predictable attendance

Qualifications

• High school diploma or equivalent
• Minimum of 1-2 years of experience in a customer service role, preferably in the hospitality or spa industry
• Excellent communication skills and ability to multitask
• Strong attention to detail and organizational skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Basic computer skills, including experience with booking and scheduling software
• Sales experience is a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.