What are the responsibilities and job description for the Customer Care Specialist ( Full Time ) position at Baron Ad Work?
Job Title : Customer Care Specialist (Full-Time)
Job Summary : We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team on a full-time basis. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints efficiently and effectively, ensuring a positive customer experience.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments to address and resolve customer issues.
- Identify opportunities to improve customer service processes and suggest solutions.
- Follow up with customers to ensure their issues are resolved and their needs are met.
- Meet or exceed performance targets related to customer satisfaction, response time, and issue resolution.
Qualifications :
Preferred Skills :
Work Environment :
Compensation :
Join our team as a Customer Care Specialist and be part of a dynamic environment where your contributions make a direct impact on customer satisfaction and company success.
