What are the responsibilities and job description for the Customer Care Specialist(Virtual) position at Baron Ad Work?
Job Title : Customer Care Specialist (Virtual) Job Summary : We are seeking a dedicated and empathetic Customer Care Specialist to join our virtual support team. In this role, you will be the first point of contact for our customers, providing exceptional service through various communication channels, including email, chat, and phone. Your primary responsibility will be to resolve customer inquiries efficiently and professionally, ensuring a positive customer experience. Key Responsibilities : Respond promptly to customer inquiries via email, chat, and phone in a professional and courteous manner. Identify and assess customer needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods and tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents accurately. Follow communication procedures, guidelines, and policies. Collaborate with other departments to resolve complex customer issues. Continuously improve knowledge of products, services, and customer service techniques. Qualifications : High school diploma or equivalent; a Bachelor’s degree is a plus. Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. Self-motivated and able to work independently in a remote environment. Preferred Skills : Experience in a virtual customer service role. Proficiency in multiple languages is a plus. Technical proficiency with remote work tools and software. Work Environment : Fully remote position with flexible working hours. Requires a reliable internet connection and a quiet workspace. Compensation : Competitive salary based on experience. Benefits package including health insurance, paid time off, and professional development opportunities. Powered by JazzHR
