Front Desk Agent

Baron Hospitality is proud to announce the vacancy and immediate need for front desk agents at our Sonesta Select Birmingham - Colonnade located at 4300 Colonnade Parkway Birmingham, Alabama 35243. The following are a few of the details of the position.

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within a resort or hotel environment.

Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Handle check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.
- Provide information about the hotel’s amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Assist with reservations, cancellations, and modifications as needed.
- Conduct night audit duties as required, ensuring accuracy in billing and financial reporting.
- Maintain a clean and organized front desk area to create a positive first impression.
- Collaborate with other hotel departments to ensure seamless guest services and satisfaction.
- Utilize phone etiquette to manage incoming calls effectively while maintaining professionalism.

Requirements
- Previous experience in a hotel setting is preferred but not mandatory.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills; bilingual abilities are a plus.
- Familiarity with hospitality management practices is beneficial.
- Ability to work flexible hours, including nights and weekends as needed.
- Proficient in handling phone calls with appropriate etiquette and professionalism.
- Strong attention to detail and problem-solving abilities in a fast-paced environment.

Join our team as a Front Desk Agent where you can showcase your hospitality skills while creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Birmingham, AL 35243 (Required)

Ability to Relocate:

• Birmingham, AL 35243: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $14