Client Services Coordinator

About Us:

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

As a Client Service Coordinator at Chapman & Co., you will ensure excellent service delivery to both internal teams and clients. You will support the Assessment Practice by managing request workflows, administering assessments, and maintaining accurate documentation. Serving as a liaison between candidates and consultants, you will oversee assessment processes, proofread deliverables, and uphold professional standards across all client interactions.

Job Responsibilities:

Assessment Support (75%)

• Manage assessment request workflow including portal monitoring, scheduling, and interview coordination
• Process and store assessment results while maintaining accurate database records for all stakeholders
• Serve as point of contact for client and candidate inquiries, providing solutions or routing as needed
• Assign client testing to consultants and ensure professional, accurate assessment deliverables
• Provide constructive feedback to maintain clarity and consistency across all client materials

Supports Client Teams (25%)

• Execute client tasks according to project plans while preparing client communications and post-event action items
• Manage multiple client relationships simultaneously with effective prioritization to meet expectations and deadlines
• Communicate effectively with team members during client work collaboration and lead sub-projects to completion
• Ensure all deliverables are completed on time, within scope and budget, while supporting company vision, mission and values

Education and Experience Requirements:
 

• Bachelor’s degree preferred but will take equivalent work experience
• 2 years of admin experience or sales support
• Proven ability to manage multiple priorities with strong attention to detail while consistently meeting deadlines
• Previous experience in customer service with a demonstrated client-first mindset required

#LI-MG2

 

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

 

Company:

Chapman & Co. Leadership Institute